Cold Stone Creamery - Wasilla

Tldr: staff can 't be bothered to acknowledge customers or say be a moment Really desperately needed to use the bathroom. Husband was going to order ice cream while I went, however found that the door needs a key. While waiting not a single we 'll be a second or any form of acknowledgement was made after what felt like an eternity (was really only like 10 minutes...but that 's still a long time when three employees are all right there and looking at you just rudely not acknowledging you) Realizing that the time waiting should have been spent getting to the next nearest bathroom, and if I waited any longer I would poop all over the floor, we left.

Ordered an Strawberry blonde in a bowel and when I went to eat it , it had no strawberries and no caramel anywhere in it, I nicely asked the server that helped me where the strawberries and caramel was, because there was none, she was very rude and wouldn’t even try and help me, telling me if I didn’t like it , I could buy another one and that was all she could do, why are people so rude to customers and have no respect for their jobs these days. it’s a shame how some owners let their servers treat customers.

When for my sister's after dinner bday desert. It was crowded that night, but it wasn't too long of a wait. But it's Cold Stone ice cream we all know...

I ordered the Founders Favorite in a love it size. Sweet cream icecream, brownie, pecans, caramel, fudge. The picture is beautiful. The man mixed up everything so much that it ended up being chocolate icecream with brownie crumbs and ground pecan dust. Nothing like the picture. If I wanted chocolate icecream, I would have ordered that. The picture shows large chunks of brownie, large pieces of pecans, and drizzle of caramel and fudge in white icecream. It was like he put it into a blender. What a mess.

Tldr: staff can 't be bothered to acknowledge customers or say be a moment Really desperately needed to use the bathroom. Husband was going to order ice cream while I went, however found that the door needs a key. While waiting not a single we 'll be a second or any form of acknowledgement was made after what felt like an eternity (was really only like 10 minutes...but that 's still a long time when three employees are all right there and looking at you just rudely not acknowledging you) Realizing that the time waiting should have been spent getting to the next nearest bathroom, and if I waited any longer I would p all over the floor, we left.