Don Pollo Of Germantown

Very good chicken ? better than Sardis chicken and prices are a ? better ..

The food was good, but the attention of the cashier was terrible, she is a chubby lady with long braids...please be kinder...thank

Very bad service, and no management. I ordered a half chicken with 2 sides but when I got home 1/2 of my chicken was missing. I called to ask for a refund of just the missing chicken, which was 2 dollars. They said I had to come back in and bring the food I did get or nothing could be done. So I drove back in, now expecting a full refund plus replacement food but all they would do was replace the food, I was on the hook for the lost time, all the driving, etc. They even hesitated to replace all the food, they wanted me to keep the now cold chicken and sides and only accept the missing chicken? None of it made sense. The cashier even had the audacity to say my food that I brought back was cold because I drove around so much. AFTER making the mistake that caused all the extra driving! Requiring me to come back then wanting me to keep the cold food is OUTRAGEOUS.No manager ever took over. Great food but man this was brutally disappointing. Basically when they mess up it’s on the customer to take the hit. Check every container and every bag if you order from here, otherwise you are on the hook. All I wanted was a $2 refund, or an emailed coupon, a credit, honestly anything except having to pay extra or drive back to the store. Ownership, if you are involved in this store at all I would really take a look.

The service was excellent, the Cashier was very friendly and helpful, the food was excellent, thank you for

I visited the UPS store at Don Pollo in Germantown and was enticed by the amazing smells coming from the restaurant. I entered, asked a few questions, and placed my order. I decided to add something to my order a few minutes later, and to my surprise, the person who took my order was the general manager. She was friendly, informative, and very welcoming. I had a fantastic experience. I believe the GM mentioned her name was Maria. I would highly recommend this restaurant and location to anyone.