Cold Stone Creamery - Fitchburg

Been here over 3 times. Each time thinking it would be better since it’s part of our community. Absolute trash. The place is filthy the workers are careless and don’t care. Double charged us cause they claim our gift card didn’t work. Only cold stone I’ve been too that don’t allow samples. Door is broke, constantly dirty. They should be ashamed of themselves. Calling food inspector here with the sanitation issue. Avoid at all cost

Gr8 service n food above n beyond. On the other hand: floors, counters, table tops, windows all needed one massive clean up. Poor poor hygiene with looks of the place.

The store itself was dirty, but I went ahead and ordered and I wish I hadn’t. I spent $7 on ice cream that tasted like it was old or had something wrong with it. I literally pulled around the corner so I didn’t have to throw it away in the trash can right outside.

We love Cold Stone, specifically this location! The owner is Great, very happy to always serve anyone that walks thru his shop. Everything we’ve gotten from here was superb, and it continues to be our top choice for ice cream. Try any mix flavor as a shake, lots of topping options available.

Kaitlin was a rockstar! Thanks for your help. You made us feel welcome and it was a wonderful experience. She deserves a bonus!