KFC - Wynnum

We came through the drive thru to get some chips and gravy and had to wait almost 30 minutes! really long wait, and not too happy! just wanted a little snack, but had to wait longer than they would get a meal in a...restaurant!

We went to a restaurant for dinner at 9 p.m. after work, only to find a dining room that was dirty and staff taking a break. While we were being served, we saw several employees eating chips straight from the hotbox while we were served cakes that seemed old and moldy. We received our food and sat down to eat, only to hear the staff arguing over which version of the Aladdin soundtrack to play at a high volume on a cheap Bluetooth speaker. The only positive thing I can say is that they did not mess up my order.

This restaurant provides a horrible customer service experience. The staff consistently messes up orders and lacks proper training. The manager and owner should be ashamed of their establishment. It's baffling how they can ignore so many negative reviews and not address the issues affecting their business. I would recommend avoiding this place entirely.

The restaurant had extremely poor time management, causing long delays at the drive-through for customers who had already been waiting for their food.

It seems every time we go to KFC at Wynnum, something that is requested is missed from our order. We always order through the app so they can't misinterpret what has been requested, but still items are left out regularly and I need to check...my order before leaving, without relying on the order being correct like other restaurants. If we change the potato and gravy to potato, you usually still get potato and gravy and have to tell the staff to change it. Every so often, the quality control improves, but the service at that store is hit and miss. The food is average, not great.