Antica Trattoria - Winchester

First time at this restaurant, celebrating my sister and I’s birthday. Had a great evening until we were served complimentary pumpkin soup. Our waitress, who is also the owners daughter, reached across the table to serve the hot soup. Instead of coming closer to where my sister was, she reached across the entire table and let go of the soup bowl before it was fully passed to my sister. The bowl fell, soup went flying and burned my sister and I who were sitting next to each other. We rushed to the bathroom to apply cold water. Our burns immediately blistered and was extremely painful. The owner came to check on us and applied burn cream to make us feel better. I’m not one to complain in general- I have worked in the food service industry for over 15 years and understand accidents happen. But as a business owner myself, there are certain ways to handle situations like this to make the moment right. We were not offered any type of compensation or comps on our bill. My family and I are not the type of people to complain and make a scene. What made the situation even worse, was when we left, no one said goodbye, no one said thank you, I’m so sorry. It’s as if nothing happened at all. I’m extremely disappointed with the customer service at this establishment and wish the situation would have been handled differently. The food, drinks and dessert were absolutely delicious. But the customer service of the owner and the waitresses needs a major overhaul, as well as not making their soup over 200°.In response to your comment- it seems you can’t take criticism and have a response to every negative review. If you read my review, I already said, yes I understand accidents happen but I would make sure to go above and beyond for my customers, and to do absolutely anything I could to ensure they leave happy. You’re clearly don’t understand the point… and that’s ok, because we won’t be returning.

Made reservations well in advance for a party of 8, was told last minute that they could not sit us anymore. Poor managment that did not make things right. Would avoid this place if you value honest customer service. Lies from the business owner response.

Ya’ll! We stumbled upon this place after googling places close to our hotel. It had good reviews so our expectations were high. They did not fail. I can’t tell you how happy this place made our whole group. I’m about to pack up my house and move here from Texas just to be able to visit this place again. If you are close by, do not miss out on an opportunity to visit the most wholesome hearted restaurant. The owner is so friendly and we instantly felt like family upon sitting.

This is our favorite place to get Italian! I love that we are treated like family from the 1st time we eat there. The food is always on point, and desserts are absolutely amazing.

Great people, great food and drink, great ambiance what more can you ask for?