Cask Kiln Kitchen - Wilmington

Be cautious of the service at this restaurant. We had a reservation for 7 o'clock on Saturday and were told to wait for a call and wait for 45 minutes. We did not receive a call by 8:15. They then said our table was not ready, but 10 minutes later told us not to sit down yet.

Two years ago my wife and I had a terrific date night at this restaurant. We returned tonight with our two kids and the result was way different. The food took an unacceptably long time to be served. By the time my entrée came I was no longer hungry (I ate the kids food and I asked them to take the entree off the bill. The waiter’s response was no they can’t do that, so I requested that the manager come out and speak with me. Instead of him hearing my feedback and doing the right thing I was told that the fire times were absolutely right and that there was nothing wrong with their kitchen. I told him that I am their customer and I’m saying there’s an issue, and he didn’t believe me. He ended up holding to his story that they did nothing wrong but crediting back the entrée. As a business owner I was incredibly disappointed that they did not own up to the feedback that was being provided by one of their guests. I had a few quick conversations with some tables next to me and they felt the same exact way that I did. The business owners need to be aware that management is giving the restaurant a bad reputation by treating customers with disrespect and not following the cardinal rule of customer service: the customer is always right. Two years ago this was one of my favorite establishments but as of tonight I will never go back there again.

Two years ago my wife and I had a terrific date night at this restaurant. We returned tonight with our two kids and the result was way different. The food took an unacceptably long time to be served. By the time my entrée came I was no longer hungry (I ate the kids food and I asked them to take the entree off the bill. The waiter’s response was no they can’t do that, so I requested that the manager come out and speak with me. Instead of him hearing my feedback and doing the right thing I was told that the fire times were absolutely right and that there was nothing wrong with their kitchen. I told him that I am their customer and I’m saying there’s an issue, and he didn’t believe me. He ended up holding to his story that they did nothing wrong but crediting back the entrée. As a business owner I was incredibly disappointed that they did not own up to the feedback that was being provided by one of their guests. I had a few quick conversations with some tables next to me and they felt the same exact way that I did. The business owners need to be aware that management is giving the restaurant a bad reputation by treating customers with disrespect and not following the cardinal rule of customer service: the customer is always right. Two years ago this was one of my favorite establishments but as of tonight I will never go back there again.

Two years ago my wife and I had a terrific date night at this restaurant. We returned tonight with our two kids and the result was way different. The food took an unacceptably long time to be served. By the time my entrée came I was no longer hungry (I ate the kids food and I asked them to take the entree off the bill. The waiter's response was no they can't do that, so I requested that the manager come out and speak with me. Instead of him hearing my feedback and doing the right thing I was told that the fire times were absolutely right and that there was nothing wrong with their kitchen. I told him that I am their customer and I'm saying there's an issue, and he didn't believe me. He ended up holding to his story that they did nothing wrong but crediting back the entrée. As a business owner I was incredibly disappointed that they did not own up to the feedback that was being provided by one of their guests. I had a few quick conversations with some tables next to me and they felt the same exact way that I did. The business owners need to be aware that management is giving the restaurant a bad reputation by treating customers with disrespect and not following the cardinal rule of customer service: the customer is always right. Two years ago this was one of my favorite establishments but as of tonight I will never go back there again.

The food was delicious! Our server Anthony was attentive, knowledgeable, and provided excellent service. I recommend trying the popovers to start. Many thanks to the chef for the surprise Teufel Eier, they were amazing.