Domino's Pizza - Waterville

I've ordered from the Elm Street location three times, and each time I've not received my full order. What do I get in return? A free pizza that I have to redeem within 30 days? I'm done with Domino's. I'd rather make my own pizza than wait over an hour only to end up with an incomplete order.

It used to be a decent place, but recently the wait times have become absolutely ridiculous. I've experienced waits of several hours without any updates or notifications from the restaurant. About a month ago, I placed an order around 8 PM and, after calling at 10 PM to check on the status, I was informed it wouldn’t arrive until after midnight. I ended up canceling that order for obvious reasons. Today, I ordered at 6 PM, and now it’s 8:15 PM with no word from them. I understand being short-staffed can happen, but it wouldn't hurt to make a quick courtesy call after an hour or so to offer an explanation or a refund. That's not too much to ask for from a chain restaurant. (Edit: It’s now 9 PM and still nothing; I’m probably just going to call and cancel.)

I preordered two pizzas for delivery at 5:30 PM, placing the order at 3 PM. It’s now 7 PM, and when I called to check on the status, I was told it would take another 45 minutes. They hadn't even started making the pizzas yet, despite having a three-hour lead time. I wouldn't recommend Domino's, and I definitely won't be ordering from them again. When I spoke to them, they seemed indifferent, claiming they were busy, and then they hung up on me.

I love dominos, but tonight I placed an order for a Sandwich and pasta. I placed the order at 10:09pm, and I am sitting here at 12:56pm, almost three hours later with no food. I have called twice, the first time being an hour ago and I was told it would beabout 45 minutes longer due to being short staffed, I ordered delivery but offered to pickup but it would?ve been difficult forthem to refund. The workers are trying their best, but they seriously need to hire more staff or treat their employees goodenough for them to want to continue employment long enough for them to be able to offer a functional delivery system.

Several times I have ordered online but it's never ready at the scheduled time. Today it's 40 minutes past the scheduled pick up time. In the past, it's been 1 to 2 hours! If the time can't be corrected online, I wish they would just accept phoneorders. I rarely order anymore because this has turned into a regular occurrence. Sincerely.....still waiting for pizza