Starbucks - Turlock

It is sb. had never a terrible experience due to the amazing customer service

What 's a road trip without Starbucks, right? Headed to Fresno and stopped to rest and grab something cold to drink. I 'm a chai tea girl otherwise but today, for the first time, I wanted to be fancy...ice chai tea latte me, please! Ian helped me with my order (it was quickly revealed that I wasn 't fancy after all and made a recommendation based on the taste I was going for. Hubby ordered the mango dragonfruit refresher with lemonade. We forgot to tell Ian no ice in the refresher so we hurried to the pick up counter and met the lovely Keda, our drink maestro for today. He happily accommodated our request and bid us good day. The entire staff was smiling, warm, busy but friendly! The major standout of this location (and I forgot to take pics, darnit! , were the nice, team recognition signs in the store...it was the coolest thing! I know many organizations acknowledge a job well done, but I thought it was pretty amazing that this Starbucks location shared same with the entire community. I 've not seen anything like that in my local community, what a sweet, amazing gesture!

I pay 7 dollars for a drink and they always hand me a dirty cup that gets my cup holder and hands all sticky and when I ask them to clean the cup they just put another cup over the dirty cup and try and hand it to me.

The mobile order process they have is terrible, starting with the fact that the barista doesn't acknowledge but whom they want to by asking only certain customers what they were there to pick up, and then orders that are already complete and ready to go, the sticker with the visible customers name wasn't even faced outwards for the customers to see in the first place so you have a bunch of confused customers not wanting to touch other customers orders just to see if their name is on the drink or not.. I'd say they need to have more than one barista designated to the mobile order pick up section so one can coordinate who's here for what and they other can make drinks...just my opinion

Bathrooms were absolutely disgusting. Dirty toilets, floors looked like they hadn't been mopped in a week, sink was gross, and the seat covers were empty. Told an employee who didn't seem to care at all. Starbucks locations almost always have clean bathrooms but this one was like a truck stop. Visited just after noon on January 3rd if management sees this.