Panda Express - Terrell

We have app ordered six times and every single time what is handed out the window either does not match our order or has missing items. Today, I was asked to pull around front and wait because my order wasn't ready when I showed up 10 mins after ordering. Then I had to wait an additional 10 min out front waiting for chow mein. Would be fine IF I had been offered a free egg roll or something to show appreciation for waiting so long. Not only no compensation, NO FORTUNE COOKIES THIS TIME! I can get Walmart frozen chinese from now on and be happier with my decision. Panda is NOT ALL THAT!

I bought two bowls and the rice was crunchy, meat was super chewy. Sauces where all stickyIt was a messNever again

I went through the drive thru at 9:10pm on 5-15-23 and my was order was incorrect. Upon calling back at 9:21pm. I was met with excuses about what was said to me in regards to the order being incorrect from a female employee. No apologies for the inconvenience just finger pointing. To say I was offended would be a complete understatement. Never have I been to any restaurant and was accused for an error made by the restaurant for an incorrect order. When I requested for my order to be corrected I was told “We close at 9:30 if you’re not here come back to tomorrow or another day” by that female employee. The General Manager Juan was polite however. It’s unfortunate he has a team member that isn’t accountable or provides quality customer service.

I’ve been to this location a few times and it gets worse each time. We’ve received less meat and more vegetables each time.

A worker by the name of Jadon is very disrespectful do NOT go this place !!!