Burger King - Summerville

The drive through was worst experience . Was in drive thru at 8.45pm And ended up receiving my order at 10.10 pm. Hardly moving through the line. It’s very slow. Only 2 people managing the drive thru. My order was placed and paid…while waiting for the food, just before receiving my food…I was notified that one of the item in the order is not available…

It was great seeing the signs...However this particular Burger King's credibility slipped when the person at the window taking payment had zero mask on. She was talking so much spewing mist everywhere. (Food was for someone else, I was just picking up) We thought there was hope at window #2 because a lady emerged to talk to the car ahead of us... but NOPE. The person who brought our food to us wore her mask under her nose. BK or Public Health Dept.... Please protect customers!

Ok I stopped here for lunch mind you this is not my first time at this restaurant. First I ask for no mayo they were nice enough to fix it then I get to my car to see that it was not even the sandwich I ordered the meat was not fully cooked, the bacon was burnt, and the fries were even more soggier than they were the first time and I asked for them to be cool crispier.. Sad and really love BK of course I had to go to McDonald's. You guys have to do better that is how people can get sick.

I arrived at this location at 7:05pm. I finally made it to the speak to order at 7:14pm. I followed the directions providing the coupons prior to ordering. In the middle of ordering I was cut off informing me to drive to the second window. I informed the young lady I was not finished ordering. She still told me to pull forward. I finally got to the window at 7:30. The cashier gave me my total and again I informed her that I was not finished ordering. I started giving her the coupon for the next order and she kept saying it was rejecting. I gave her the coupon. She informed me it was expired okay cool. They wasted about 30 min of my time. They could wait until my son gave me the code off current coupons. I provided the code for the coupon which expired 8/29/2022. The cashier tells me the code does now work. How does the code not work? At this point I’m frustrated paid for the next order without coupon being applied. Food cold, drinks flat, no survey code on receipt to rate experience. They need to close down absolutely ridiculous. I left there at 7:45pm. 40 min of nonsense and still have to get more food.

I waited 35 minutes in the drive thru. The car ahead of me at at the menu to order for 15 minutes no movement. When I got my food there was 1 tomato on the big whopper and barely any lettuce. Whoever owns this facility needs to come manage their interest it’s falling apart. I went back again and my food was cold, sandwich was soggy and there was hair in my sandwich. Do not eat here. Also the reciept is rigged so you can’t go online and complain