Aqua Star - Savannah

Date of “service” 12/31/21 Absolutely disappointing. My wife and I made reservations for New Year’s Eve to ring in 2022. After looking at the scheduled menu for Aqua Star, I was looking forward to the dining experience and I didn’t even mind the $110 per person price tag. We arrived on time at 8:30pm and were added to the “Arrived” list. We sat and waited for our table to be prepared while listening to two gentlemen that were playing live music there for everyone’s entertainment. The person who greeted us (whom I’m told was a manager (Charles was very friendly and courteous. After a short wait, we were led to our table. After being seated, I noticed the families to our left and right both appeared frustrated. Each set of parents were occupying their children’s attention with iPads. This should have been our first red flag. It took half an hour before we were served at water or acknowledged in any way. We weren’t even asked if we’d like anything aside from water by our waitress. I finally flagged her down and ordered a drink for both me and my wife. Shortly afterward, I heard both couples on either side of us making comments about the food, drinks, and service. I learned that the family to our left had been there for two hours and had only received their second of four courses. The family to our right had been there for over an hour and were in the same position, having only received two of four courses. Right around 9:15, we were served our first course, a small bowl of bisque. After a few minutes, I was able to flag down a separate waitress so that I could receive a spoon to eat it with. The bisque was pretty good. It came out hot and filled me with anticipation for the food yet to come. I was grateful that we’d only had to wait 45 minutes after our reservation time to start getting food compared to the other families. My wife and I chalked it up to it being a “special event” and that maybe the kitchen was just then getting all their stuff in order properly. The next two courses, a salad, and our respective main entrées were slow to come out. We received the salads and ate those. We still hadn’t received the drinks we ordered and our waitress seemed to have vanished from existence. I went to the bar myself and ordered the same drinks that I’d ordered from the waitress. There was one bartender there and she was courteous and efficient. While waiting for my order from her, I looked around to see if maybe my order drink order was waiting around somewhere to be picked up. Nope… no luck. I received the two fresh beverages from the bartender, closed my tab with her, and walked back to my table to find my wife seated there with our main entrées that had finally arrived. For our main course, I ordered the beef and my wife ordered the lobster ravioli. Both were underwhelming. The ravioli was bland and undercooked. The beef, while tender, was drastically under seasoned and was garnished with what seemed like a butternut squash purée that was gummy, clumpy, and overall unappetizing based on its flavor and texture. It was like they took a squash, tossed it in a blender for way too long, tried to smear it on a plate, and then cover it up with some beef and potatoes they found in a crockpot. I ate the beef, simply because I wasn’t going to pay $110 for my meal and then have to go to a fast food place directly afterward. By now, it was about 10:15 and we hadn’t received any desserts (or drinks . Our waitress came by again and asked if we had gotten our dessert yet. I told her no. She left and came back another 15 minutes later with no dessert and asked us the same question. I again told her no and asked that they be packaged for us to take with us. I also requested the check. She asked how we liked it and I told her I was disappointed in the food and service. She then became argumentative with us and blamed her lack of attentiveness on the impact Covid 19 has had on the food industry. Huh??? Whatever. Lesson learned. Poor service and lackluster food. I’ll never go there again.

I cant even give them 1 star. Terrible service. Rude staff. Sloppy food. You cannot order over the phone because the restaurant sends u to voice-mail. Its an absolute farce when they advertise 4 stars! Don't waste ur time, energy or money at Aqua Star. The only truly legit thing is that they are located in a hotel with equally shabby service. I checked out of that so called resort after my disappointing visit to Aqua Star.

Came in for breakfast and it was beyond disappointing and that’s being generous. Buffet only during the week…we came in at 9:30 or maybe a few mins earlier and everything was cold. Not warm, not lukewarm, but COLD. Cold bacon, cold eggs, cold grits that wouldn’t even come close to melting the butter or shredded cheese. Also, the floor was soooo sticky your feet stuck to the floor and everyone’s shoes made this loud SKOIKKK. for every step taken. To pay $22/person was unbelievable. My stay at the Westin was amazing but I will never make the mistake of eating here again. I’m only giving one star because I had to in order to leave this review.

Arrived to our reservation excited to be spending time with friends. Our experience took a turn immediately. Started with the hostess having a nasty attitude and seating us 40 minutes later. We still did not get our order after an hour and twenty minutes and left without even eating. I should’ve known that a hostess who was that rude signaled a bad experience coming.

For how much it cost to stay at the Westin, I was embarrassed for this restaurant. Staff was rude and not helpful at all. Buffett was $25 for powdered eggs. Everything is under renovation and really inconvenient. Avoid at all costs.