Tim Hortons - Sault Ste. Marie

The food service at this restaurant is excellent, but I did have a complaint the other day about the condition of the drive-thru and parking lot due to large potholes. I spoke to a worker at the drive-thru and asked them to pass along my concerns to the manager and owner. Unfortunately, the issue has not been resolved and it could potentially cause damage to vehicles. It has been a week since I raised the issue and nothing has been done to fix the potholes. It seems that the owner of this Tim Horton's location is unaware of the problem or simply does not care about the potential damage it could cause to customers' vehicles. This is a clear sign of poor management.

Have you ever seen a terrible high school movie where the characters do sneaky and foolish things instead of what they are supposed to? While I understand that having fun at work can keep employees happy, the playful atmosphere at this restaurant reminded me of my unpleasant high school years when I was bullied. Thankfully, there are no lockers here, but I fear the next customer coming in might have to jump at the opportunity. Thank you.

I would have previously rated this restaurant a 5, but in the last three months, there have been significant changes that have negatively impacted its business. Most of the time when I order food or drinks, my order is incorrect. Even if I just order a coffee, it is often made incorrectly. The employees also need to improve their drink preparation skills. Additionally, the employees can be quite rude when informed of mistakes. The coffee often lacks sugar because the employees don't check the sugar machines. I have also witnessed them using old coffee that has been sitting out for hours. I would advise against ordering anything with lemonade, as it often seems expired. Overall, the quality of service has drastically declined. It seems like there may be a lack of training or poor management at this location. I recommend avoiding this place and finding another spot to dine. Personally, I prefer to drive 5 minutes to a different restaurant.

Table. saw bugs landing on the donuts, said the personal that they did not care. someone who has eaten these donuts more than likely. but not me.

Tim Hortons in general is a lazy company suited best to take people's money for subpar quality. There is no consistency at any tims I go to.At this location I go in, order a toasted bagel with cream cheese. Upon taking my first bite it felt like the bagel had literally been taken out of the bag and had some cream cheese slapped on it. It was not toasted at all.I came back and told them its not toasted at all, to please toast it they told me thats the standard toaster setting, so I asked for it double toasted. I waited a few minutes and they gave me a black bagel, with no exaggeration the bagel was overly burnt, not only the edges but the inside as well, it felt hard as a rock and dry as it crumbled to burnt pieces. How hard is it to make a bagel?It felt like I was in a sitcom to recieve one cold bagel entirely untoasted, then the following burnt to a crisp.