El Rey Del Pollo Asado

They don't deserve not even 1 star for their sevice ..the poeple that work even the owners they get mad when you tell then that they mess up the order and you ask for receipt they don't give one , so I don't recommend people going there because you will have a bad experience

Great Pollo Asada. I go there for the tasty protein for economical price, one of the best restaurants in the northern suburbs of Chicago.

Nice restaurant and the food was great. Prices were reasonable. Portions were a little smaller than expected but still good.

Got my order mixed up. Called and the girl couldn’t hear me. Probably due to the very loud music in the background. Told her the sides are wrong and if I can get credit or exchange it and she said no because we already picked it up. But, it’s not our fault they wrote down the order wrong. She said even it’s their fault, its our fault for not checking the food and hung up!! As a customer, one trusts our food order is correct and when we picked ip our food the bag is closed up with a knot. Bad customer service drives good customers away from establishment. ??????????

Very bad customer service! Rude, arrogant, and lots of bad attitude!! I ordered 1 whole chicken with 2 sides of beans and 1 side of rice for take out. Drove 40 mins back home, opens the food to feed my family and my side orders were 2 of rice and 1 bean. I called and spoke with Ruby Perez and she said to bring in the side of rice and will exchange it for beans right away. I told her I cannot drove back another 40mins and leave my family alone (kids). I asked for the supervisor and she said he will be back until Wednesday. I asked if I can return the rice later today and exchange it for the beans and she said she cannot credit my order (which I wasn’t trying to get a free ride) because it needs to be returned right away. I asked for the name of the supervisor again and she said they will not refund me or exchange if I bring back the rice later today and she cannot give the name of the supervisor as it’s confidential information. What a joke!! I told her it’s not our fault that they took the order wrong and she said yes but cannot credit and cannot give out names of supervisor. We are returning customers and have never been treated like this girl treated us. Confidential information my ?!!