Panera Bread - Rochester

We went to get food for a picnic. We love the chipotle chicken avocado melts! They were quick and we got to the park fast ready to eat. Sadly, half the toppings were missing from our sandwiches. We called when we realized their mistake and they were quick to apologize and offer free sandwiches for a future visit as we had already left. Sad about the mess up but they were great to deal with after addressing the issue :

The food is mediocre, the prices are high, and the service is terrible. The moment the staff member finished taking my money, they turned away from me with no further instructions and I thought 'ok, my bagels and fountain cups must becoming with my meal orders '. Nope. The meals came up but no drinks and no sides. No latte either. And no employees at the counter to ask where the other half of my order was. VERY frustrating!

Great coffee the food I've had has always been good. Workers always courteous go out of there way to treat you good!

My wife and I go here at least once a week. The cranberry/orange muffins are great. The Bowls at lunch are very tasty as are the soups and salads.

Panera is a great place to have coffee with friends. I really enjoy their coffee service.