The Botanical At Kew

My second time to be in this place and the restaurant’s ambience has improved a lot. Got a reservation at 13:00 but they allowed us to get in at an earlier time. Great customer service and definitely food has been prepared to its perfection and having a seat overlooking the pond and the glass house was a plus factor. I also tagged along a friend and she was over the moon with the place and the food. Although it is not for budgetarian, treating yourself sometimes is not bad.

Staff and service were wonderful. Food was lovely and fresh and VERY reasonably priced.

We came at 11.30 and wanted only coffee. they only opened 12 o'clock, but we had coffee. it was so nice that we stayed for lunch (a delicious risotto.) the afternoon tea looked pretty good, that's for the next time.

Nice place, great park view, food was tasty but served lukewarm.

I 'd normally try to solve any problem during a meal, discretely, but I couldn 't, unfortunately. The following are suggestions from someone who have been working for the same industry for the last 15 years: After an order has been taken, bring the cutlery straight away After a while, check if everything 's alright with the food After the customer shows you a foreign object found in the food (the only time the server shows up, for the bill), there are a lot of things the business could do, but asking what 's that , it 's not in the list. I found a piece of plastic (like a kitchen thread) into my very expensive (yet as small as a starter, despite being a main course) lamb ragout, and I haven 't been able to tell to the server till the very end. The only thing I 've been told, after a very funny what 's that , was the less apologetic I 'm sorry I 've heard in a while. The credit card machine, on the other hand, arrived straight away, and I could pay really fast. About the food, the amount of sage and sage oil was so overwhelming, you could barely taste the lamb. If you wanna be a fancy restaurant (to offer a different food choice, which is highly appreciated), judging by the size and the price of the food, you should make sure to make it impeccable and, most of all, make sure not to leave packaging pieces when you cook it.