Brownlow Amrs - Richmond Upon Thames

We made a reservation and our table was ready upon arrival. We were promptly served drinks after looking over the menu. Our starter and mains took longer than expected to arrive, with a 20-minute wait for our starter and another 50 minutes for our mains. After questioning the delay, we were informed that our main courses were still being cooked. Despite the wait, the food was delicious with generous portion sizes. Unfortunately, the service was lacking and there were delays in receiving our drinks. Ultimately, the experience was let down by the slow service.

The interior of the restaurant had a nice and cosy atmosphere, but we had to wait 35 minutes before our order was taken. The baked sharing cheese starter took 45 minutes to arrive after we had to follow up on it. We asked multiple times when our main courses would be served, and it took at least 40 minutes for them to arrive. The food was good, but we had difficulty cutting the Yorkshire pudding. When we complained about the slow service, we were told that they were short-staffed. They didn't seem too concerned, and we had only made our booking that morning. If they were short-staffed, why did they book us in?

We have visited this pub a few times in the past, and while the service has been slow, it has been acceptable. However, during our most recent visit, despite having made a reservation for 7:30pm and the restaurant not being busy, it took a long time to get a drink and place our food order. We ended up waiting over an hour for our food and had to remind the staff to bring it out. I ordered a two-course meal but was never asked about dessert. When I raised concerns about the service, I was told they were busy, even though it was not the case. Unfortunately, this was one of the worst service experiences we have had, which is a shame because the food was good. Please improve your service, as we will not be returning, despite being located nearby.

Absolutely beautiful food at a very reasonable price, great atmosphere and the staff are very accommodating and the service was great 100% recommend. One of the bar staff even offered us a lift home due to no taxis

Fantastic food served here but the service lets it down. There is a problem recruiting staff throughout the UK in the hospitality sector but on our visit the young barman knew what he was doing but the 2 waitresses who were nice smart and pleasant needed some guidance and training so that they could step in. We felt that the menu was too big and that it could slashed in2 at least and concentrate on quality not quantity as the quality was superb. This pub could be an absolute goldmine such is the high quality of food that they serve . I am aware that the owner is one of the chefs but the kitchen need to be aware of what is happening at the front of house and this can be rectified with training as it is a cracking place, we thoroughly enjoyed our visit.