Harbor's Edge - Portsmouth

Great location rooms were nice, parking was 30 a night or 35 with valet. did not leave the 15min parking open in the morning as we were trying to check out somewhat of a pain

I recently stayed at the Sheraton Portsmouth and had a terrible experience. Upon checking into our room we discovered our AC was not functioning (the fan would not turn on), our shower was dirty and had someone else’s bodily hair (looked like public hair) stuck to the floor, there was a yellow liquid that appeared to be urine in the toilet, and the floors in the room were completely filthy and stained my socks. On top of this our room smelled of cigarette smoke and we did not have a “do not disturb/clean” sign. The sheets and mattresses were stained. The shampoo bottles in the shower were moldy and also had hair stuck to them. This is unacceptable. I tried to speak with someone at the front desk however both times the line was extremely long and to the front door…there were only two employees working. Unclear if this was part of the recent outages that mariott experienced as my digital key that should have been issued was also not issued. While waiting I overheard a person in line in front of me being told that no more of our room type were available…As we checked in around 4pm and had plans, I was unable to wait around all day to speak with someone. Since it was only one night we chose to deal with it and not use any of the basic amenities in the room including the shower…and chose to sleep on top of the duvet as to not touch the filthy bed. When I communicated my concerns to mariott they forwarded them to the manager, CJ Shaw. He just spoke with me today and it’s quite unfortunate how he chose to handle the situation. Instead of being accountable for their missteps he chose to double down and blame the customer for not waiting in line and doing more to let management know…bc of course, the point of being on vacation is to spend your time and let hotels know of things they should have caught ahead of time like public hairs and stained sheets in an alleged “clean room”. Additionally when we saw cleaning staff on our floor they were on their phones and ducking between rooms and the hallway all while on their personal cell phones. It’s clear this hotel cares nothing about cleanliness, accountability or its customers and I strongly urge others to not stay here based on my experience.

Why one star? Everything about this place is perfect. That includes the wonderful staff. The main issue is they've booked this ENTIRE week full of conference people and these groups have RUINED our vacation. We came here to escape work foolishness. Hey Sheraton, are you a conference hotel or a vacation destination? You wouldn't care if it was a conference or in areas that weren't the main part of the hotel. OH NO! These folks have taken over the entire place, the lobbies, bar area, restaurant..etc. We will NOT be back solely because of this.

This is usually my go-to hotel when I travel to Portsmouth. It’s located in downtown Portsmouth and super close for all the stuff you can do downtown. Everything is within walking distance. They have a great lobby with bar that we tend to get drinks at, at the end of the night.

Wonderful Reception staff!!! Comfortable room with everything you need.