Merritt Bakery - Oakland

The chicken is still pretty good. However, I ordered the mashed potatoes as my side. They were horrible. Tasted as if made from a box. When you spend $40.00 for fried chicken the sides should be tasty too.

Today, I ordered 40 pieces of fried chicken for a family birthday gathering. To my surprise, I couldn't place the order over the phone and was told I had to come in to pay. Having to make two trips for fried chicken seems unnecessary. They should modernize and allow online payments so that we can make just one trip. I was disappointed with my order, which totaled $120. The majority of the chicken consisted of drumstick wings, with only 3 pieces of breast meat and 10 thighs, while the rest were wings and drumsticks. I will look for other businesses that offer a better variety and don't take advantage of their customers. It’s a shame that a business once known for its excellent fried chicken has declined.

Gone in today 28JUL2020, approx. 1450hrs Looking to buy a dream cake, little section left, 2 dream cakes, a few others, a few slices. Store was empty, an employee said excuse me, we are closed . Me, looked at her like what? We will re-open in 20 minutes . Me, look around for any signage, none. Walk out, look for any signage, only the open one that was lit.

I tried to order a cake today and the level of customer service I received was simply pitiful. I've been getting cakes from there since I was a child. So when I walked in excited that they are even open so I could order a cake I was completely taken aback by the staff. I asked to see a book to pick out the decorations I was told they don't have one even though I could clearly see one on the counter. I was told I'd either get roses or balloons unless I printed out a picture and brought it to them. There are pictures on the outside of the store but I was told that those aren't for me to order from. I'm just outraged by the lack of customer service. If the owner get a chance to review this I'm sorry but your staff doesn't want you to make any money.

This place is a dump rude customer service definitely will never patronize this business again the food is as bad as the service it's time to throw in the towel