Ralph's Italian Ice Ice Cream

I cannot even begin to explain how incredibly rude the staff was here!!! I know the opinion of one customer makes very little difference but I won't be returning. I hope the owner realizes that if you lose a dollar, it may be no big deal, but if you lose one every day, it adds up quickly. I waited on a line to place my order. One staff member was serving a friend of hers and both were cursing up a storm like there wasn't multiple small children standing there. When my son and I got to the counter, the girl seemed distracted or annoyed but fine. I asked for my 3 items, a simple order, the last being a cake batter shake. She had me clarify, then after handing me the two ices, reclarified. She went off to make it then hands me a cake shake which is not cake batter. I was confused and asked why it wasn't yellow and she got very angry, stomped off, talking to the other girl about it like we weren't standing there. The other girl rang me up, equally delightful, then the first girl comes back and hands me a half full shake,(see pic). I have to laugh because it seemed like such a ridiculous thing but whatever. There is a Friendlys up the road and another Ralph's in Port Jeff. I hope the owner speaks with her staff about customer service. Their season just started, they have a long summer coming their way.

I have gone to Ralph's many times over the years and service is usually Good, however we went there Friday night at 9:45 pm internet says they close at 10:30pm and they said they couldn't accept cash not sure why. Didn't have my card on me kids were definitely disappointed. Do they always stop taking cash before they close?

Hours of operation are not reflected accurately on google. Google hours state this location is open until 10:30 pm. When I arrived at 9:25 pm, the girl working the counter stated that the store was closed. When asked what time they close, she stated 9:30 pm. It was only 9:25. Service was unavailable because the ?register was closed?. Poor customer service, and a poorly ran business. This is the second time this has happened to me at a Ralph?s location. Big waste of time and will be getting ice cream elsewhere.

The one in miller place is always packed but do they make an excellent black and white milk shake but sometimes the service is wack but it's worth the wait

?Lisa Their so nice. Thank God they opened a pickup order window. Ooffaa! Lol! Their Ice Cream must be Good! Cause that line be long, Jack. Lol. Lisa Lichelle ????