Concierge Lounge - Middleton

I was in Madison for a music festival recently and spent four nights at the Marriott West in Middletown. It's an open atrium design with 10 floors and the restaurant/lounge on the lobby level. Updates were made during Covid; rooms, and hotel generally, looked recently refreshened. Timothy was helpful at registration, and throughout my trip helping with directions to walkable restaurants. (Dhaba Indian Bistro was my fave. Chris drove us to the airport in the hotel's shuttle a pleasant guy with helpful local info. We enjoyed the Marriott's menu too mostly for shareable appetizers (hummus platter, and the local faves (deep fried cheese curds . Apparently the Old Fashioned is considered the local cocktail and the lobby bar makes a good one! One star off for the inconsistent housekeeping. I understand that rooms are cleaned alternate days now, but basic tasks were missed on cleaning days. All in all, a well oiled machine with professional staff.

Great location. Check in was fast and friendly. It's an old Embassy Suites, back when they had the atrium in the center. It has been remodeled but regular maintenance is not very detailed. Great news! I was updated to a suite. Bad news! The air conditioning only works on the bedroom side. I reported the issue and went to dinner. Someone was in the room while I was gone, but it didn't work all night.

This Marriott has a complete disregard for guest safety and service. I've observed teens running around the halls like a race track for hours screaming and yelling; banging on doors, and running up and down the stairwells that lead outside while slamming the stairwell doors. They followed guests into the M Lounge and removed food and drinks. Some removed items from the pantry when the front desk was unoccupied. Many of the parents were drinking alcohol in the lounge and carrying on while their kids ran around like animals. This continued late in the evening and well past midnight. It was impossible to sleep with all the yelling, door slamming, pounding on walls, running around the halls like a race track. I've never been more disappointed in a Marriott property and the apparent disregard for the guests not involved in all the chaos.

Very comfortable and clean hotel. Tamika Tamika Tamika she is fabulous and will do whatever it takes to assure your stay is great. Jason is equally fabulous, he hustles around handling all requests and tries to accommodate you in any way. Kudos to the person in charge of hiring these fabulous people!!

To start off we came Saturday afternoon and check in was smooth and fast, and the hotel design and architecture was very nice. We got to our rooms and they were mostly clean except the bathroom, but one of our keycards wasn't working. Because we came with a hockey team we rented out the Geneva Conference Room for the kids to play shinny in between the games. It went smoothly until Sunday at around 12 PM when a staff member named Ky informed us we could not use the conference room to play shinny because the changed the policy a day before we checked in even though last year we came to the same hotel and used the same room without problems. The kids were then kicked out and started running around the hotel playing tag, and being very noisy instead of letting them stay in one of the rooms. Also we already talked to some managers before hand and they said they could play shinny in the room. But Ky did reach out to some higher ups to get us approval to use the room again during Sunday Night. Also there is a club which has drinks and snacks but multiple got their access revoked for no reason. Overall this Hotel is a nice place to stay, but would not recommend for hockey teams.