Arby's - Mesa

The food was decent, but it feels like the quality at Arby's has been declining over the years. With each visit, it's becoming harder to justify the high prices for a meal here!

The service was unfriendly, and the food was dry and stale. Although it was freshly prepared, the meat was extremely dry, and the bun was also stale. The fries were fresh but lacked salt. Overall, it was a disappointing experience, even for fast food standards.

Secondly, the portion size was surprisingly small; my sandwich had about half the usual amount of beef. On top of that, the bun was neither warm nor toasted, making it unappetizingly soft and almost doughy. My wife's rib sandwich was even more disappointing. It was poorly assembled and looked nothing like the appealing image on the menu. The center of her sandwich was cold, as were the soggy, underwhelming onion rings. In short, it was a complete disaster—not even a "hot mess." With such high prices and subpar food, combined with the tiny portions, I doubt I’ll be returning any time soon… if ever.

This location is usually great. We walked in just to have to wait till the manager told another employee that the register was short $250. But she wasn't sure if someone didn't count the starting drawer. She told him that he could recount the drawer ifhe wanted. He looked up at us with the expression of I'm sorry. Also she told the other employee to make sure that the ice creammachine was full so it didn't freeze up. She kept talking to him for about 5 mind as we stood and waited. Then she walked away.The employee said sorry for the wait. Finally took our order. Like I said usually good service. Just not tonight. Almost walkedout. She never greeted us or acknowledged that we were even standing there.

Did an online order to be delivered by Postmates. Ordered 4. Roast beef, one with cheese sauce, a french dip, large curley fry and 6 mozzarella sticks. Order came quickly, maybe too quickly. When opened the two bags, NO Au Jus for French dip. Called storelocation and the employee said sorry a couple of times. Offered a free one at a later date. I just get out of hospital/carecenter so had no way of going to get the Au jus. Very disappointed in Arbys. ????????