Wagamama - London

Huge wagamama fan. Dining with them for decades... went to the soft opening of many of them (including this one)... used to be a mystery diner for head office... was asked to become a GM years ago. As I say. Huge fan. But this visit was a joke. No menus brought over, then asked what we 'd like to order thankfully we knew without. Took 15mins to get a glass of water. Food was slower than usual. Napkins weren 't replenished. No extra drinks offered til we were 95% finished eating. No how is everything . And at the end with 2 totally empty plates are we all finished? . Always a stupid question when plates are totally clear. And the we is only ever annoying. Seriously unimpressed.

Well…. where do I begin? First of all, there were 5 of us, and one member of our party was served 20 minutes before the rest, feeling ashamed to be eating alone in-front of the rest of us. Though we understand this happens from time to time, the wait for the rest of the food was painstaking… and we didn’t even receive the correct food when it eventually arrived. The 15 year old vegetarian in our party ordered vegetable gyozas, with no traces of chilli, however we were not only shocked when we saw chilli, but suspicious about the gyozas. They were the wrong colour, so we asked the server if they were vegetable, and immediately they told us they contained chicken, after she had already eaten 2 unknowing. You can imagine how awful she felt for this, having been veggie for many years. We were grateful to receive money off our order, but this experience was dreadful.

Great service from Miller. Lovely food and a really nice restaurant! Will definitely come here again!

The food was amazing!!! The staff very attentive .it was our 16 wedding anniversary and we decide to try something different. What can I say great experience and food was amazing thank for for the lovely waitress which surprise us with and lovely dessert !!!! Keep up the great service definitely we come back again!!

I had a very disappointing experience at this restaurant. It seems like they are cutting corners to make it through the crisis, but the food tasted terrible. We ordered four different dishes, and all of them were bland and unsatisfying. To top it off, the bill was much higher than we expected.