Arby's - Leesburg

Second time I've come to this location and it is below mediocre! I ordered a small vanilla shake that wasn't even filled to the top...they have these horrible paper straws that bent the first time I used it. I had to find another at home. Then the shake itself was ALLLLLL tiny bubbles!!! Hardly any sweetness or cream. It was like drinking air! Before this visit the sandwich and fries I got were horrible. Never again. They should just close down.

Ordered the turkey gyro meal with a side of chicken nuggets 2 12 22 @9:30PM. my fries were cold and I asked for fresh ones. they literally handed me the same fries topped off with other cold fries. Instead of chicken nuggets I got moz. sticks. I got my chicken nuggets and they were cold as well. They couldn't even give me a straw and a napkin for my order. I was the only car in line this should tell you how much the workers couldn't have cared.

I came here for lunch and ordered a crispy chicken sandwich combo. I told Elizabeth the server that I did not want mayonnaise on the sandwich just lettuce and tomatoes. When I got the meal all the sandwich had was lettuce. I brought it to Elizabeth attention and she told the lady that made it that I had wanted Tomatoes also. She then asked me to come get 2 slices of tomatoes. She ask don't you want the tomato, I told her to bring them to me to which she turned around and tossed it in the garbage. They charged me $10 dollars for a chicken sandwich that cost 99 cents in McDonald's and then they served it with a nasty attitude. And don't send me no stupid link asking me to respond with more details. What you need to do is teach your employees manners and to provide excellent service which they don't. Obviously I only visit once every 3 months since it is in the bottom of the fast food chain but now I won't ever visit it again. Is bad enough to receive bad food but bad food with bad service is not for me.

This Arby's exceeds at what many other fast food restaurants in the area struggle with. Orders are given quickly with the food being more than satisfying even in comparison to other Arby's locations itself. Additionally, the store is quite clean.

No matter how many times we go , or the time of day, they always get the order right and smile at the drive up window . Love coming here !