Chatime - Lackawanna

Staff here is super amazing and helpful! Love coming to this location for its convenience and efficiency. The store is clean if any debris and cleanliness is always upheld.Additionally, the team here is super helpful and kind. They helped me create my perfect beverage and suggested different options to accommodate my personal taste.

Preordered a drink around 7pm today. As I was putting my straw in, the cup broke from the bottom and spilled all over me. The girl behind the counter making drinks was extremely rude to me and instead of asking if I was okay, she asked what my drink was. I didn’t remember my order so when I brought the cup back to show her, she rudely asked me why I brought the cup back in a disrespectful tone. I’ve never met someone with such little regard of others feelings. I left the store feeling humiliated. I will not be returning to this location again.

They were out of brown sugar pearls, so we just got pearls. But when we got the order we noticed they didn’t give us any pearls even though we paid for it and it says on the label. We also adjusted the sugar level when ordering, but they put 100% sugar. But by the time we noticed the error, we already left. We also tried calling the store but nobody answered the phone.Make sure you check what they give you is correct.

My recent experience:UPDATE : Today I visited the location and to my amazement the AC was functional and working PHEW!!What a relief employees seem much happier!! And it was great walking into a comfortable atmosphere and ordered a great original milk tea with tapioca!!5 stars for the AC and 10 stars for the employees.My last experience here:Feel bad for the staff working there, storefront is HOT, HUMID, and unpleasant to just stand there and order my drink..I'd quit if I worked there to be honest surprised the employees deal with it.Turn the AC on for them and your customers.

This is my last review for chattime franchise as well as my last visit to any chattime across the world. First, can you call this drink Mango slush? The photo was taken right after we got our drink back in car (car was parked in front of the store). The cashier lady saying the drink was like that due to long waits after the drink was been made. The funny thing the drink was like that when we picking it up when the order was ready. Second, there were some ppl lined behind us when we ordered, we have been waiting there watching they were making other ppl order whom ordered after us. So the time when our order was ready there was no line no one there to getting there order expect us. Oh right at that time we were the only Chinese ethnicity customer waiting in line. Third, when we were leaving the store as we getting our order finally, a couple of employees started making sharp silly laughing mocking noise. Lol if this is not a racial profiling I couldn't come up any other reason to explain this. Had Chattime first time 15 years ago when they had ground opening in dt by uoft. Was pretty good. I don't know what is happening now. But I see it is funny when minority does racial stuff at another minority. Goodbye chattime. Anyways both me and my son felt being humiliated by this visit.