Waitrose Cafe - HARROW

We shop here and regularly drink/eat here but not sure why as there are nearly always issues: queues are off putting, service slow but always polite and food patchy. They carry on serving even if there are no tables which is a massive bugbear of...mine and are slow at clearing tables. We also see lots of complaining when we go. Now, they’re phasing out free hot drinks for mywaitrose customers yet are introducing better coffees! Sounds daft

Our second visit, the first saw my wife finish her breakfast before mine arrived. We were early visitors (well, early 11 o clock on a Sunday not that early but the kitchen staff looked like they 'd only been there 5 minutes) and ordered breakfast, tea...and coffee. Tea was COLD not sure how lack of steaming hot water was not noticed, but was changed, so no harm done. Second pot luke warm, the boiler wasn 't working but café had been open for some 20 minutes now. Breakfast arrived and my wife 's bacon well I 'm not naïve enough to expect freshly cooked bacon every time but this rasher was the colour of dark mahogany and couldn 't be eaten with a knife and fork. Fortunately, I like very crispy bacon so risked breaking a tooth and we swapped breakfasts. Unfortunately, the hash brown on my wife 's plate was cold so I joined the queue for replacement tea and coffee and asked for 2 hot hash browns. Hash browns arrived and my wife declared hers just warm enough. Mine was very hot at one end and stone cold at the other maybe the microwave didn 't have a revolving plate. By this time chaos ensued and we left. I can 't help wondering if 'the runs ' I suffered Sunday night, Monday was anything to do with that poorly reheated hash brown. I rarely give a bad review after 1 semi poor experiences but think 2 warrants a mention. We are huge John Lewis fans and the café at the Watford Intu store runs like a well oiled machine. Come on Waitrose, you 're letting the side down

Fancied a snack before the washshop. some jobsworth by the Perspex barrier tried to tell me the kochers were out (at 2:30 o'clock,) although it is open to 3 o'clock. the hours are limited enough, but that's just bad. please get your finger from waitrose. you don't stand out enough to keep my need to time

Fast and one of three meals never came. when we asked where it was, they said it was missing, and the ovens were out now, and they offered a refund that we accepted. then they offered to prepare the missed article....Welcome together with many excuses. well made waitrose for the rettung of the situation!

Visited the cafe around 11am for a latte and pain au chocolat. Have to say I was very disappointed with the dry and stale pain au chocolat. It’s only 11am! How can you not have fresh baked goods in your cafe on a Saturday morning?...The staff proposed heating it up a little but with fresh pastry you shouldn’t have to.