Nando's Westfield London

Verise provided a warm welcome and exceptional service that comes highly recommended.

I ordered a sandwich, but after waiting 35 minutes, the food still hadn't arrived. I informed the manager, who said she would check on it, but nothing changed. I waited a while longer and eventually got fed up. I went to the till and asked them to cancel my order and refund my payment. People who arrived after me all received their food and left, but my sandwich seemed to be taking forever. Overall, the service was poor.

I absolutely loved the service at this restaurant. Everything was fantastic and Verise ensured that everything was perfect and seamless. I will definitely be returning. The service was impeccable, 10/10.

Front of house (door) staff is really rude. Quite a bad attitude to let someone who despises people go work as a front of house. She should honestly stay in the back if she doenst want to be nice to people who pay their wages. Customers should be first priority over bad attitude. Won’t come here again. Also not halal.

Worst nando’s i’ve ever been to, the staff were unhelpful and rude all except one and we waited 50 minutes for our food to come despite telling multiple members of staff! definitely will NEVER be coming here again! there were also plates of leftover food by other customers that were laying around for over an hour which was absolutely disgusting. when the food did finally arrive it was cold. some staff members were rude and said “you can wait a bit longer for your food” when we had been waiting 50 minutes. one nice staff member offered us free desserts to make up for it. but honestly avoid this nando’s at all cost!