Booster Juice - Guelph

Placed an order here through one of the delivery apps offered, but elected to pick up my order because I was in the area. Through the app, there are options provided to modify their food offered. In the past, at other locations, this has not been an issue. At this location, after asking for no cheese and a different sauce on one of the wraps, the order was placed. At different locations, if one of my requests couldn't be fulfilled after placing the order, I have received a call from Booster Juice and they tell me and ask if I want anything else. Not this one. I pick up my order to find both wraps are made the same with cheese and with the sauce I asked to be substituted. I went back in when I found this out, and was told nothing could be done because the wraps are premade in the morning and are only grilled at the time of the order. I told them my experience with other Booster Juice locations and said I've always been able to make modifications in the past. They still said there was nothing they could do. It was only when I pushed back and said so I now have a wrap that is inedible and have to find somewhere else to eat that they unenthusiastically said well I guess we can give you a refund. Horrible customer service. Gave my business to the pizza place next door instead. Never coming back to this location, and I'm highly recommending no one does unless they want attitude served with the wrong meal.

Never had a problem ordering from this location. Nice and friendly staff. I see that some of them are younger and could be their first job but they’ve never been anything but spectacular with me every time I’ve been in.Keep up the good work!

Super friendly staff. Even 10 minutes before close they are still happy and never roll their eyes at last minute orders (dont go in last minute tho)

I got a regular smoothie and it was only halfway filled in the cup. I also found a hair in my smoothie which I thought was pretty nasty.

Sooo yum! this booster juice also stays open the latest so that has been super convenient!! workers were so kind and patient, i recommend coming