Refresqueria Karla - Great Wood

We had a horrible experience today!!! they got our order wrong like 3 times to top it off they have half our order to a different client they kinda expected us to take it from them ‍‍‍ To top it off they won't let you use the restroom!

Terrible customer service. The worker charged us first then made us wait for 30 minutes. People that came in after me got their order first when all I ordered was a ice cream cone.

Horrible service!!! If I could take stars away I would!! The snocone was good... nothing out of the ordinary which is ok... but the horrible service is what knocks out all the starts.

Not much of a good service here. Ordered our food and one of the items was incorrect, when we went to tell them about it they told us weeee ordered them wrong when actually the guy had explained to us the difference and we told them what we wanted exactly. The guy who checked us out came out and confronted us about it still arguing and we had to pay for new ones for the mistake THEY made. Other than that food is okay but overpriced

Amazing raspas Ice is really shaved Ask for the tiger blood, not in the menu but Oh so good! They also have food ice cream! We got the nachos and mix fruit too! Customer service was not that good. But I guess they were really busy Because people do walk in a lot!