The Engine Room - Gateshead

The staff member then went back to the kitchen and a different member of staff, who also worked in the kitchen, came to tell me that no one else had complained and that both steaks were from the same batch. When I asked why my steak was very thin, she told me that when steak is cooked 'well done', it shrinks. I have never before been served a well-done rump steak that resembled thin frying steak. She then begrudgingly offered to prepare the meal again or refund the meal. We opted for the refund as by this time my husband had finished his meal.

The food was excellent, we received a warm welcome and great service. The atmosphere was fantastic and exactly what you would expect from a restaurant with great food. Thank you.

I visited this restaurant on a busy Saturday evening. As a local resident, I have been a semi-regular customer and have previously enjoyed the food and found it to be good value for money. However, on my most recent visits, the food took over an hour to arrive. While I don't mind waiting when with family, a heads-up about kitchen delays would have been appreciated. It seemed like tables around us, who ordered after us, received their food before us. I ordered the cajun chicken kebab from the specials board, priced at £15.95. Unfortunately, the dish was overcooked to the point of being inedible. When I raised this issue with the waitress, the chef insisted that it was cooked correctly, which was not the case. Eventually, I was offered an alternative dish, the steak and ale pie, which was delicious. However, it was served with fries instead of chips, indicating a lack of attention to detail. Overall, while the other dishes were enjoyable, the experience with the kebabs left a sour taste. I hope the restaurant can improve their service and ensure consistency in their dishes in the future.

Called here for a lunch. Have visited before and was happy with food and service. Today 2 of the group ordered fish and chips. Fish was lovely but the chips were dry and inedible. Looked as though they had been left in an oven and completely dried out Brought this to the attention of the waitress who shrugged it off. No apology. Won't be going back

Went on sat 29/7/23 for an anniversary meal out with the hubby. Food was fantastic as it always is whenever we go for food. Staff are always friendly and happy to help. They had a couple of big parties in so was told food might have a little delay but we didn’t wait long at all but was nice to be told in advance. All in all a lovely place to go and will definitely be back.