Pizza Hut - Gateshead

Excellent service for our family birthday meal. The staff were so friendly, service was quick and food was hot and really good, only criticism would be the salad bar was a bit sparse and messy. Bonus was bringing our cake and singing to our 6 year old granddaughter, made her very happy. Thank you for a lovely night

The pizza was over cooked, salad selection poor, very little cheese, and over priced, would never return

The qr code ordering is a bit tricky and the waitress didn’t check up on us, I had to go looking for help. The pizza was very overpriced considering there was barely any cheese on it. It’s about ten miles away for me so I was really looking forward to it and was massively disappointed. Used to be much better.

The food was actually excellent, it was ordering that was the trauma. Customers are expected to order their food using their own mobile phones, great if it works. For us it didn't. After half an hour of frustration (we needed a password reminder, which never arrived, well ok it did 48 hours later) I put my coat on to simply leave. At this point a waitress came over and said she could take our order if we were struggling. What is wrong with simply looking after customers properly in the first place? At Pizza Hut prices they can surely afford to look after customers reasonably. And before you ask, we are very IT literate, heaven help someone who isn't, better off giving it a miss. It spoilt my day.

Have been to this Pizza hut several times, never had any issues until our most recent visit. Staff were ignorant the pizza when it arrived was mushy. I asked a waitress if she could kindly top up one if the salad dressing pots, of which she completely ignored me. Also another diner me found 3 or 4 dirty salad bowls, not acceptable. Maybe it was just one of those unfortunate days as never any previous problems all staff usually spot on. Not on this visit. Won't be hurrying back.