Dunkin' - Crystal Lake

I’m really sad to write this review as I go to this Dunkin nearly everyday and most of the time everything is great. I just left there and there’s black chunks of something on the bottom of my iced coffee. I’m assuming it’s coffee grounds I mean I hope it’s just coffee grounds. But still gross to get a straw full of it with every

Never greet even when making eye contact, they’re in a bad mood . We stop every day and it wasn’t like this

I just left here?ordering and service was quick and fine, but I?m so mad?my pumpkin muffin has no streusel or frosting on it!!! Disgusting!! Also, my iced pumpkin latte had no whipped cream. Do they just not use toppings here? I don?t understand how some Dunkin?s just do what they want?aren?t they all supposed to be uniform? Of course I tried calling and it?s an 800 number that?s automated.

Ordered a small gingerbread latte and small cup of ice water. $3.98. Order was confirmed. Went to pickup window and was handed the coffee which had no whipped cream or sprinkles as have gotten at other Dunkins. Asked where the small ice water was. The guy said with real attitude it would be 1 extra dollar for small cup of water. The receipt listed 2 items with total already paid at order window. Won't ever go back to this new location. 1 star because they had coffee. Minus 5 stars for customer service.

Always get stale donuts unless you ask for fresh (even then its questionable). Also after ordering through the app they were out of something and instead of replacing or refunding they said I needed to contact customer service online, Who then said I needed to contact the store directly. No response after multiple attempts since October, no refund.