Pizza Hut - Croydon

I had a wonderful surprise at Pizza Hut! They had a 2 for 1 offer on Tuesdays, which my friend and I weren't expecting. It had been years since I last visited Pizza Hut, but I'm so glad we decided to go. I got a delicious gluten-free Pepperoni Feast pizza to takeaway, while my friend enjoyed a non-gluten Hot 'N' Spicy Veg pizza. The customer service was excellent, especially the friendly and professional female staff member who assisted us. She was a lovely lady!

We did not make a reservation and arrived at the restaurant on a Thursday evening at 7 o'clock. We noticed people leaving and expressing their frustration as we entered the restaurant, which had plenty of available tables. When the waitress asked for our party size, I replied that it was just two of us. She informed us that there was a 30-minute wait and that only card payments were accepted, with orders placed using a phone scan. I explained that I couldn't do this on my phone, to which she responded that the waitress could manually enter the order since not everyone had smartphones. I pointed out the empty tables and questioned why we couldn't be seated immediately, but she explained that they needed to be cleaned. Despite the rocky start, our waitress was friendly and cheerful, which improved the rest of the evening.

In general, the pizza buffet was good! However, there was a noticeable lack of staff and some customers were complaining. I must give a special shout out to the manager, San. She was absolutely amazing and worked incredibly hard to keep the restaurant running smoothly during peak times (like the busy Saturday buffet). I was so impressed by her dedication and hard work – she was multitasking like a pro, doing the work of several people all by herself while still making sure customers were happy. Her commitment to her job was truly admirable. I think she deserves some recognition for her outstanding efforts. Well done, San! I also posted a TikTok review if you want to see more: @feedthepeasants.

It's been a while since I went to Pizza Hut and I didn't realize it was that hard finding a branch because most of them have closed down. Anyway, I was greeted by friendly staff and Alfxx was really helpful especially with the ordering as I had a coupon to use. You get salad with any pizza order which is standard.

50% of the staff were working front of house. It was quiet so should be a breeze. The staff member that served us was new but who we think was the staff manager only looked after his mate that came in. The other 2 people working were too busy playing dress up and taking selfies behind the bar which I though was daft. Food was ok, I mean it’s Pizza Hut right. Took a while to get served desserts and was asked if we would like them after sat there with no food in front of us for a while so attentiveness could have been better.