Mermaid Kitchen And - Coleraine

I can honestly say that this was one of the most disappointing meals of my life. I had requested a booth table for our party of 5, including an 85-year-old, via the app a month in advance. Unfortunately, all the booths were taken, so our elderly member had to sit in the middle of the restaurant after cleaning her seat. We ordered a trio of breads to start, but were told they were out of stock. This was just the beginning of a series of disappointments throughout our meal. Three of us ordered fish dishes, while the other two opted for starters as their main course. However, we were informed that they were out of goats cheese when the meals were already prepared, forcing my sister to settle for a disappointing Caesar salad. The Peking duck was dry and overcooked, while other dishes were missing components as advertised. The waiting staff, especially Tai and Antonio, were lovely and accommodating. The manager, Justin, kindly removed the duck from our bill. Overall, the food was below par and expensive, and I doubt any of us will be returning anytime soon. Good service cannot make up for the kitchen's failings.

Service good . The food quality had declined considerably . Food was served cold and not cooked as requested. Sides came way after mains delivered.

I was part of a large group of about 40 people on a Saturday night. Staff where very friendly and efficient and very capable of handling the large number. It was a set menu which included shared starters which I’m not usually keen on. But ! It was really nice with 4 different dishes coming out with plenty for everyone at the table. I ordered rump steak and it was very nice. Desert was a selection on a platter and again was very nice. On the whole a very nice experience.

The food was delicious and the servers were experienced, pleasant, and efficient. However, there were some new servers who got a bit confused at times, offering salmon instead of the cod that was actually ordered. A big issue for me was that they did not offer decaffeinated coffee.

Avoid!! Was dining here on Friday night with 7 other family members. Having been to the restaurant many times over the years it is a sad fact the place has gone downhill dramatically. Not all mains arrived together. Those that did were missing sides and by time these arrived my family members had already finished their burgers! Kids meals came out missing sauces and other sides that were advertised on the menu as being served with the kids meals. When eventually my chicken arrived (after all others at the table had finished eating) it was freezing. I sent it back and the kitchen prepared a new one. It was rushed however and chicken came out pink! I simply couldn’t eat it and by time stage my appetite had left me! Will never be back. Ramore restaurants used to be wonderful but sadly this seems to be a running theme across Neptune and prawn (last two meals bad there) and the wine bar was poor food last time I was there in April. In a nutshell I won’t be back.