Cookbook Cafe

We had an absolutely amazing time at the winter terrace, The lunch before the winter wonderland was beautiful and relaxing, we loved our server The host Mirko and Orlando were very friendly and attentive and went out of their way to ensure that we were comfortable. Nothing was too much trouble. We will definitely be going back. Mulled wine and lobster salad were exceptional.

We have stayed at this hotel three times now and each time has been wonderful. We particularly enjoyed the Club Lounge access with its afternoon tea, evening drinks, and canapes, as well as the delicious breakfast. The staff were all warm and welcoming, but special thanks to Esther and Luis who took such great care of us. We highly recommend this hotel and will definitely be returning again soon.

This was our first visit since a three year hiatus caused by Covid and we were nervous that the wonderful Intercontinental of old might not be quite the same. We need not have worried it was like coming home, we had a warm welcome a smooth and charming check in and a lovely room with a great view over Hyde Park. Our favourite place in the hotel is the club lounge on the seventh floor and we were initially disappointed that with the single exception of Luis all our old friends from previous days had moved on. Luis is exceptional, always a smile on his face and he even remembered our breakfast preferences after the three year break, outstanding. The new team headed by Jayne soon dispelled our initial disappointment at not seeing old friends. Apart from Jayne herself a big thank you to Raphaële, Anna, Sasha, Nicole and everyone who made such a fuss of us and contributed to a lovely weekend. I must also pay tribute to the Intercontinental HR department will clearly have an exceptional selection ,recruitment and training program to achieve such a consistently high level of service.

The sixth floor lounge supervisor, Jane, is unfriendly and rude towards certain customers, especially Arabic individuals. She should treat everyone with kindness and respect. Racism has no place in a five-star hotel.

On a recent visit to Winter Wonderland popped into the hotel lounge with friends for drinks felt compelled to comment on the excellent live music provided by Tim,the resident entertainer. Very talented, great atmosphere, wide variety of music, highly enjoyable can't make higher recommendation!