Dunkin' - Buffalo Grove

I ordered an iced mocha and watched the guy pour cold brew into a cup and then add syrup. I thought it was for someone else and then he handed it me. Yikes.

Not a great Experience! I ordered vanilla flavoured donuts yet its just sugar coated and placed. I dont feeel the softness and fresh taste. Not a good way to sell the food. The freshness has to be maintained well. Not going back again

This place is horrible. Always check your bag before you leave.. we went through the drive thru earlier this morning... it was kinda busy. But these guys decide to send people to the parking lots (which is tiny.. to serve them and keep the line moving..which is obviously ideal, If you did it properly. There was no system for keeping track of which order belonged too who or whoshould park where.. there ended up being no parking for people who actually wanted to park and go inside. After I parked it wasalmost 10 minutes before anyone even came out to serve anyone. (Keep in mind the drive thru cars are piling up.. He then wentfrom car to car to find who the food belonged too. I ordered a sandwich, 2 bagel bites 2 order hashbrowns and a long Johndonut.. by the time I finally got my food.. I only received half of it. I got my sandwich and bagel bites; no donut (which wasfor my very disappointed daughter no hasbrowns. The sandwich was over cooked and too hard to even take a bite of, but I angrilyenjoyed my bagel bites after calling to complain, which just rang and rang with no answer i would have rather voiced my concernsover the phone, but they gave me no choice to leave this review.. Avoid this location. I'd rather drive to a further locationthen come here again.

Around 20 mins back, I went to get coffee from drive through, the lady who was there at the store was very rude. She said it's not India and tried to imitate our accent. She shouted very rudely and was in no mode of taking our order. I would never comeback to this dunkin.Very unprofessional, unethical and racist staff. Never had this experience before.

For your own good, stay away from this location! We were going to order a dozen, but the selection was not good. We got 1/2 dozen, and it was awful! The donuts are old and stale. My daughter and I both became very sick after eating one of theirsupposed donuts. The whole place was disgusting, and the service poor. I used to love Dunkin' Donuts years ago. Oh, how themighty have fallen. I would give this place zero stars if I could. They are awful! Close this location down! I've had betterdonuts from a gas station.