Chop and Wok - Birmingham

Yeah, the food here is reasonable, delivery was fast but holy hell the customer service is absolutely appalling. I had an item missing off of my order from Deliveroo so called up to ask if it was an accident could they re deliver it. First I got told, they couldn 't find my order and to call back in 5 minutes. I called back 5 minutes later and got told they don 't deliver the item, then that I didn 't order the item that was missing (it was part of a meal deal) and then that he needs to call his manager. When I started asking why it was necessary to call a manager over 2 pieces of cake I got so much verbal abuse it was unbelievable. I then got promptly hung up on! I waited to cool down and then called back to ask when they were going to deliver the item, the verbal abuse and ranting continued. Shouting over my voice with la, la, la shut up and being told to go to Deliveroo to get my order fixed. Fine, I 'll do that. Some time later the manager Alex called me back and was quite kind and offered to send me the item. I sincerely hope the guy who hung up on me twice and verbally abused me loses his job.

I was in Birmingham yesterday and ordered a take away. I called one branch who said they were too far and recommended I use their other branch. One of my orders was a Katsu Chicken Curry and I had spoken to the branch originally (who were too far) they were going to swap the plain rice for egg fried rice. The other chain refused to do this. I noticed the menu for both places were drastically different. When the food came, it did not look/ taste like Chinese food and it was very disappointing as it was the first meal of my day. I would never order from here again. It tasted more like Indian food in Chinese boxes! I don't know what they used but it was a waste of £22! All that food went into the bin.

This is my go-to spot for Chinese cuisine. Though it may cost a bit more, the food is of excellent quality with generous portions. One thing to note is that the same dish can taste different each time you order it. Additionally, there was a time when they added coriander to our rice, which we did not enjoy as it had a soapy taste.

Pretty good eating, big customer service. I've applied. was estimated for 30 min. came to gather and was said that the order was not yet prepared and I had to wait 5 minutes, which was not a problem. after waiting you got two cheesecakes! that was not bad, but the cheesecakes were welcome! noodles tasty, but could have done with a little less oil. tempura scattered veg was great and came with a really nice hoisin? sose.

3 their own meals and two of them were wrong! the sauce of my partner was wrong and I was given pork instead of bark. on the positive what I received was tasty