Jimmy John's - Birmingham

Kevin made my sandwiches and he was so friendly and personable. The sandwiches were the best I've ever had at jj! Thank you kevin!

Waited for an hour and never got my food. Called and asked if I needed to just cancel it and was told it was on the way out the door. Im 10 minutes away max and waited another hour and called again. Was told it was still in store and would be next to be delivered. If you can't make your deliveries don't accept delivery orders. Terrible service and lack of communication. I'd give you 0 stars but I have to give 1.

Placed an order tonight for pickup (it’s about 9pm almost when we placed it). An email came in saying that it would be ready tomorrow even though on the website and everything online says that this location is open until 10 PM. So I called the store just to make sure and the person who answered the phone said that they actually close at nine, but they’re going to go ahead and make it for us anyway because of the wrong times online. I just wanted to leave a review and say how much I appreciate that and that it definitely shows good management in my opinion! The only reason why I didn’t do five stars is simply because my boyfriend hasn’t gotten back with the food so I don’t have it yet and don’t want to rate on an aspect that I haven’t tried yet, although I’m sure it will be great and I’m happy to update afterwards!

Three hours later still nothing. Tired of excuses; stop making promises you can't keep. It's my fault for wasting my money and time.

It took two and a half hours and multiple phone call attempts to finally get our order and we are only half a mile from the store. There was no apology, no coupon or credit, and to top it off the sandwiches were incorrect. The customer service is abysmal.