Dunkin' - Bethlehem

I’m not sure who the “shift lead” was on December 3, 2022 but whoever it was needs to be fired. My sick mother just went through the drive through with my younger sister who is a 12 year old child, and the person running the drive through got very nasty with her during the order over the brand of chocolate syrup. When my mother went to the window to confirm she got chocolate syrup and not mocha, because mocha is for coffee and is NOT the same despite what the drive through worker was saying, the shift lead came to the window and started yelling at my mother and cursing at her as well. We did not get a name. I’m going to the store now to order and will get a name but if not then the manager needs to look into this and handle it accordingly. We usually have no issues with this Dunkin but this shift lead’s attitude and language was completely unacceptable given the situation. This was over CHOCOLATE SYRUP.

Worst experience ever. I ordered 2 dozen donuts for delivery and received munchkins and hot chocolate. When I called to correct the order I got nothing but and attitude from 2 separate people. Incompetence at its best. I will never order from here again and I advise against anyone else going here.

Cleanest store and bathroom s I've ever seen. Great customer service

My go to place if I need a pick up during the work day. Service is great and very friendly, but this is the 2nd time I had to spit out a mouth full of grinds as I got close to the bottom of the cup.

Had a gentlemen infront of me place a 20$ order and told the cashier he was gonna pick his car uo across the street.....cashier wouldn't take my order till the gentlemen came back....I left instantly.....terrible customer service.....everytime I walk in and I see the same cashier I'm gonna walk out because she is completely oblivious to good customer servic.