Debenhams - Basildon

The restaurant is lovely and clean, with friendly staff. The food and drink options are excellent. The seating area is beautiful and well-maintained, with a variety of great choices.

One of the best shops in basildon loose to choose, sold a large selection to were also a virgin travel shop in store and a restaurant

Whilst shopping in Debenhams we had coffee. Staff were polite and prices are not bad. They offer a small menu of food, but as I said we only wanted a black coffee. Why do they not fill it up when you don't have milk I...don't know. This did happen when I requested it. (You shouldn't have to ask). It was quite busy and appeared to be doing a good trade. Just a shame it wasn't that clean.

We quite often use this restaurant in debenehams for a stop off when we are out shopping. You can get a nice cup of coffee and cake. Occasionally we have had other food in here but not very often. You get good customer service in...here, and nothing is too much trouble for them. We will definately carry on using them.

Spend your money elsewhere... Went shopping on a Friday afternoon, my partner found a coat and we went to the tills to pay, there were ladies behind the tills but they said we couldn't pay there as they weren't logged on, could we go...to the other tills on the other side of the floor? No problem, went to the other tills, there were there but one was broken, the other both had customers with returns/complaints and were taking a while to sort. I asked why there wasn't anywhere to pay to be told in a huffy voice I could pay downstairs, this was from the department manageress, no eye contact, no apology for the delay. Had it been items I had bought I would have dumped them on the floor and left. Appalling customer service, an effort to open enough tills should have been made, a smile and apology, even if not genuine, goes a long way. I complained to head office about this incident some weeks ago and despite saying they're looking into it have heard no more. Save your money, spend it where your custom is appreciated!