Tropical Smoothie Cafe - Augusta

This is the worst place for smoothies. I used to go all the time, but now they don’t even fill the cups properly and the staff has terrible attitudes. My experience was so bad that I had to involve the police because one extremely rude employee shook my smoothie in my face when I asked for a refund. This place really knows how to hire the worst staff. If you’re looking for good smoothies, go to the Mullins Crossing location – they’re much better. Avoid this place entirely.

I would advise against visiting this restaurant because the service is very slow and the customer service is lacking. The smoothies taste watered down, and if someone thanks you, the appropriate response is "You're welcome."

The only reason I'm giving this place one star is for their customer service. My family and I visited the store tonight to place an order, but our experience was quite disappointing. Upon entering, we were greeted with no smile or warmth—no welcome to Tropical Smoothie, no friendly hello, nothing at all! After placing and confirming our order, all we could hear was a young woman complaining about her job and expressing her reluctance to do her tasks. Another employee was so distracted that she forgot a customer who had been waiting three times. That’s just rude, in my opinion. When we finally got our smoothies, there was no acknowledgment or thanks for our visit. If the customer service doesn’t improve, we won’t be returning.

At the time of my visit the line was very short and the service was great. The facilities could have been cleaner, but the ladies worked their butt full of customer orders before me. My order was completed in time and I would be back.

Today, June 4, 2022 @1250pm I had the displeasure of visiting this Robert C. Daniel Tropical Smoothie Location. I placed an online order. Not only was a person that came in after me acknowledged before I was, when I got into my car and looked at my order, I see the very small amount of corn in the container. I went back in and told the young lady that this looks like a very small amount of corn. It is no way near filled in/up enough in the container. She proceeds to say that is how much comes in there. It was pre-made. I wasn 't one that made it. I told her I usually go to the North Augusta or Evans locations but was on this side of town and I know I have definitely reveiced fuller containers than this. She then shrugged her shoulders and walked off. No type of apology or effort to fix my order. There were 3 black girls in there. I hate to speak poorly of my own kind, but I stated that only so management may see my review and be able to easier narrow down who was working on this day and at this particular time. They all seemed overwhelmed and/or uninterested to be there. I love Tropical Smoothie, but this experience today definitely left a bad taste in mouth.