Hello Poke - Augusta

What a fantastic surprise in Augusta! The fresh options and incredible flavors are truly impressive. I returned for a second day in a row. The service is excellent and efficient. If you've visited Hawaii or Japan, this culinary gem will transport you back to those wonderful experiences!

The food here is excellent. The service can be inconsistent depending on who’s working, but I guess that’s just how it is everywhere—finding reliable staff can be challenging. Overall, the food is delicious. Rating: 4/5.

This place offers outstanding quality at great prices! I ordered a poke bowl and gyoza, and everything was fresh, healthy, and satisfying. I give it a perfect 10/10. If you're in the area, you definitely need to check it out!

If you're not eating here, I feel sorry for your life. Honestly my favorite place to eat. Probably going to go get some for lunch now. Poke` is basically a bowl of unrolled sushi, and in my not so humble opinion, nobody does it better. It's set up Subway style, so you walk down the line and point at all the deliciousness you want added to your bowl. If you don't absolutely love your poke bowl, YOU did it wrong. Their Gyoza are incredible. Only one Chinese restaurant in the area compares. Not the cheapest place to eat, but well worth it.Unless you are a self-flagellating monk who has disavowed human pleasures, get you a strawberry bubble tea with boba pearls.

It is unfortunate that the excellent food from Hello Poke was soured by the atrocious customer service experienced at restaurant located at 1141 Agerton Lane Augusta, GA 30909. My experience was as follows. I placed an online order at what I thought was the Grovetown location. Once I arrived at the Grovetown located the manager told me I ordered from the Augusta location. I said no problem and headed to the Augusta location to pick up my order. While in route, I called that Agerton Lane location to alert them that I was enroute as it would likely seem strange that my order hadn’t been picked up for over 30 minutes. When I called, I said the following “Hi, I placed an online order and mistakenly ordered from the wrong location….” The women who answered the phone at 5:31pm on 4/16/23 responded did not allow me to finish my sentence and responded “THAT’S TOO BAD” I said “excuse me? I was just calling to let you know that I am enroute.” The women on the phone responded “ohhhhhhhhhh.” I told her “Don’t be so quick” and continued on my way to the Augusta Hello Poke.Upon my arrival at the resturant, I was not greeted. The women who answered the phone had her back to the counter and was fiddling under the rear counter for what seemed to be 2 minutes before acknowledging a customer. Once she recognized that a customer was at the counter, she asked “how may I help you.” I responded, “I have the That’s too bad.” She was confused so I repeated “I have the that’s too bad.” She said “Ohhhhh, you have the two-pork ramen” which I stated, “That is correct.”I explained to the women behind the counter (whom I do not know her name) that she should not talk to customers on the phone in the manner that she did. I further explained that if she would have allowed me to finish my sentence, she would have understood that I was simply alerting the restaurant to my tardiness. She just stared at me with a glazed look of confusion. At this time her coworker came out from the back, surely because he heard our conversation. Since he was coming to her aide, I explained the encounter to him. Not once did the women behind the counter apologize for the way she responded, she ONLY apologized for how I received what she said. She further explained that if I didn’t pick up my order, it would come out of her (the cashier’s) pay. I told her that I placed an online order, which I paid in full and left a tip.I say all that, to say this: 1. I will NEVER be a patron of the Augusta Hello Poke again. 2. I recommend that the woman behind the counter receives ongoing training surrounding customer service, interacting with patrons via phone and comprehension.I hope the next customers have a better experience with this woman going forward. I also hope that she takes from this experience her fault in the situation recognizes where she has needed areas of growth.