Blake's Lotaburger - Albuquerque

First off I'm usually very understanding when it comes to reviewing any food restaurant so this review was done lightly. The customer service more then anything is AWFUL!! When you talk it's nit even to the store it's to a customer service in a different country who places your order. They have it set up so that when select any other option but #1 to place a brand new orde) ex- option #2 would be to either complain or concerns regarding a current order) if you select 2 it immediately transfers your call to line that has a busy tone and then hangs up!? And if that's not rude enough when you try to call back from your same number they automatically have it blocked so your unable to even get through just will get a busy tone! THIS IS FOR ANY OF THERE STORES! TRY IT YOURSELF YOULL SEE WHAT I MEAN! I literally have to block my number *67) in order to get through again!? Haha that's crazy right@ so it's next to impossible to get ahold of the store directly! So my issue is with the location on RioGrande! They forgot 2 of my meals and both my milk shakes that I had ordered! When I contacted customer service they transferred me to the store which if course came up with s busy tone! So fed up and already furious at this pont I decided to just go back to the store itself. When I got there the workers were all outside the store talking to their friend who they were giving free food to and smoking weed on top if it. Not that I think weed is bad at all just very inappropriate for the workers to be smoking with a friend at the drive though window!? HE WASNT GOING TO MOVE SO I HAD TO GO UP TO THEM! When I approached them I asked to speak with whatever manager was there. The kid told me what's the problem, I asked if he was the manager. He said I'm good enough what's up. I asked again so are u the manager? He told me what's up what do you want!? in a very rude attitude. I explained what had happened and the fact i had been tryjng to call the store all day and was very irritated at this point! and he said straight up that's to bad but that im lying. And asked what the number was to the store. I told him the number i had been calling all day. Then he opened the door and yelled for the actual manager? telling them in very sarcastic voice.. this guy wants free food he said he had tried to call all day but I told him he's lying. He blovked the door way when i tried to walk in the store. So i had to yell out to the manager who didnt even care to leave from what she was doing and I told them If they wanted to see my call log but they ignored me. The actual manager yelled back at him. We'll tell there's nothing we can do take it up with corporate. I WAS IN TOTAL SHOCK HOW RUDE AND UNPROFESSIONAL ALL THIS WAS.. ALL THiS HAPPENING WELL THE OTHER WORKERS ARE SITTING THERE LAUGHING AT ME WITH THERE FRIEND WHOS PARKED AT THE DRIVE THOUGH STILL! SO IM SO MAD AT THIS POINT AND ALL HE DID WAS LAUGH AND TELL ME TO LEAVE. I WASNT RUDE IN ANY WAY EVEN GIVEN HOW UOSET I WAS! I TOLD THEN I HAD MY RECEIPT AND HE TOLD ME I DONT GIVE A F**K WHAT YOU HAVE I TOLD YOU NO.. I SAID FINE ILL CALL CORPORATE! HA LIKE THAT DID ANY GOOD.. WHENEVER YOU CALL ALL IT DOES IS GO TO A VOICE MAIL THAT NO ONE EVRR RETURNS YOUR CALL! SO THEY PRETTY MUCH ROBBED ME FOR $40 AND LAUGHED AT ME WELL THEY DID IT! SO JUST BE CAREFUL SPENDING YOUT MONEY HERE AND DEFINITELY AVOID THE LOCATION ON RIO GRANDE I CANT BELIEVE THIS COMOANY ALLOWS THERE WORKERS TO ACT LIKE THAT MUCHLESS STEAL FROM THERE CUSTOMERS AND WITHOUT A CARE IN THE WORLD. I PERSONALLY AS MUCH AS I LOVE THERE FOOD WILL NOT BE EATING HERE EVER AGAIN!

Fresh food served up Right the first time highly recommended the only Blake's I'll go too in Albuquerque.

I am at Blake's on Juan Tabo and Indian School. I love the food, but service is really bad. Started at drive through. After 5 minutes with no one asking for my order on speaker, finally drove up to window to get someone's attention. Young lady took my order. She said they were short handed and she was trying to work both drive through and counter. I can understand that. Perhaps shut down drive through if you are short handed? This has happened before on the weekends at this location. Better to avoid this location on weekends. Right now it is 23 minutes I have been waiting for my drive through order. Ugh...

Listened to my order very well, and the service was great. Perfect

Juan Tabo location! Worst experience I have ever had at a Lotaburger or eating establishment ever! I ordered several breakfast burritos for my family one of them being a 1 easy egg, extra cheese w/ RED SAUCE. Made wrong one time okay I’ll go back and get the right one remade. I waited 30 minutes in store to get it remade. AGAIN it was still made wrong with green chile for the second time. Now I’m really upset. I just wanted an apology and my order to made correctly or give me a refund. The “shift manager” aggressive tall guy came up demanded all burritos back, w/no refund. He verbally and physically assaulted me and caused an extremely huge scene because he doesn’t know how to read or make an order correctly. It would have been so easy to make it right, yet this man chose to be very aggressive. I filed a police report over this incident and have called corporate. This whole experience was insane I’ve never dealt with something like this before. What kind of customer service is taught there? I hope that this experience never happens to anyone else!!!