Panera Bread - Zephyrhills

We really enjoyed going to that panera until yesterday. My husband took a few bites from the chicken sandwich he ordered and told me it was ice cold. I felt it and it felt like it was frozen. He took it to the counter and the person waiting for him said, There's a microwave over there, you can heat it up. We didn't expect anything free or a new sandwich, but the chicken was heated on the sandwich for him. It wasn't like we were sitting there for a long time and our food was cold. The center of his sandwich was literally frozen. I told the young lady at the counter who was waiting for us, and she just said sorry that wasn't supposed to happen. We won't be back.

We ordered a duo of Mac and cheese with a chicken salad sandwich, a toasted cheese sandwich, a blueberry muffin and 2 drinks. The muffin was the only edible article. Mac and cheese were very pasty as glue, so it was thrown away. The chicken salad was more like a celery sandwich and the grilled cheese was dry and tasteless as if it used a cheese that was not genuine cheese, so that it was not eaten. To make it even worse, the line was long to order and the girl must have been overwhelmed because she was very cured.

Love their food, but it is expensive and the portion sizes are small. Also, the last time I went, they were from EVERYTHING I tried to order... no Broccoli cheddar soup, no flatbread for the pizza, etc. It was only 7:45 and I thought it was terrible that they were running out of food more than an hour before the closing time!

Fuji chicken never fails. Blt turkey sandwich on the other side is not going. Sliced deli meat. The bread is good. That's it. It's time. Mid afternoon. Nobody cleans the dirty tables and garbage in the dining area. But I'm back.

Worst experience. Ordered a huge corporate order and went to pick and wasn?t ready because they forgot to make it. Waited another 40 min and were blamed it was our fault for not calling and confirming. When I returned because 2 items were missing the manager told me there was nothing she could do because she knows the food was there. After explaining I wasn?t trying to rob her $15 worth of free food considering my order was well almost $200 and the poor employee didn?t have her items to eat she said she couldn?t do anything for me. She got the other employees to disrespect me and get loud with me when I wasn?t yelling and having a conversation. So the managers there I believe were Tiffany and amber can?t remember there names but definitely should not be In Customer service or representing Panera. Will never do a corporate event with them again. Called corporate and was told district manager would call me in 48 hrs. 3 weeks later and no call. Disappointed is an understatement