Ben Jerry's - Yorktown

My husband and I went to this Ben and Jerry’s last night after a local ghost tour. It was around 9:15pm when we arrived and this location closes at 10:00pm. The staff seemed extremely irritated that we were there although there was still some time until closing. They weren’t “doing shakes” anymore, so we had to choose something else. The person checking us out slammed the ice cream closure shut while we were leaving too. It was just generally uncomfortable to be there, not to mention the ice cream was really expensive. We are locals, but probably won’t be back.

Ordered an ice cream cake for a birthday. Called on the phone was told to place order via their on-line form at least 48 hours in advance. We did so and then went to pick up the cake two days later. We were told that there was no such order. When we told them to check again the order was found in their email, which the manager “had problems accessing”. We were told that they could try to make the cake right then, but that they couldn’t guarantee that it would come out or how long it might take. We were offered a free Ben Jerry’s t-shirt (so we can advertise the shop) and a refund. The cake was for a 12 year old boy who’d been looking forward to his coffee-coffee -buzz-buzz cake for quite some time and you can imagine the disappointment when the cake didn’t materialize. You can also imagine hunting around for a replacement late in the evening (the cake was supposed to be dessert for dinner). Since we had called ahead and then entered the on-line form, we had every right to expect the cake to be made as ordered. If the manager knows there are issues with the email, they should tell their customers when they call, enter orders in a different way and get their email problems fixed. I guess next time I order a cake (certainly not from this place), I’ll be double checking to make sure they got my order.

Not a place I would recommend. Ice cream had been sitting out for some time. Lots of ice crystals in it. I got a coffee but Starbucks is way better.

Very expensive ice cream! For price very little ice cream to whipped cream ratio for a sundae! Not rude, but not very hospitable.

Over priced the candy shop has 10 times better ice cream and it's cheaper