Dunkin' - Worcester

When I arrived there I was 2nd car in the line and yet it took 20 minutes to get to the window and even after this long order was not ready. I had to get up and wait. this place always has bad service. vegetarian options: they are ok

Lack luster food. Terrible donuts. There very small.And as everybody knowthere coffe had no bodyand very little taste. Nota recommended place.

The store really needs improvement. Used drive thru window. My drink from that DD for the first time of being a regular customer at various DD stores tasted like dirty water. Had to trash that drink. On top of that, my passenger who leaves nearby told me he stopped buying drinks there due to poor customer services! That location lost me too.

Worst service I've ever had a Dunkin Donuts Location. Took about 5 mins for someone to answer the Drive Thru and then was told that my mobile order didn't go through and there was nothing they could do even though I was already charged. The first and second shift crew there are horrible and should all be replaced. The only good people were the overnight crew but they no longer work there over a robbery that they tried to stop. Worst management team that I have ever dealt with. They should close down this location and start fresh with an entire new team. Glad to know a Starbucks is going in nearby and I will be taking my business there instead. They should have treated their old this shift crew better. Josh and Geo were great at there jobs and very friendly and customer oriented, I never had an issue with either of them. Sad to hear they are gone, they were the best to deal with for my late night coffee cravings.

Today, I waited 20 minutes for a coffee and hash browns. Unfortunately, the hash browns were rock-hard—no exaggeration. That was my last straw. I decided it was time to stop wasting my time and money here. Instead, I’ll head to the Honeydew right down the road, where they greet you as soon as you pull up and take your order within 5 minutes, plus you don't have to worry about receiving hard food after a long wait!