Mcdonald's - Woodlawn

It was a warm day, and I felt the restaurant could have turned on the air conditioning. Aside from that, my experience was enjoyable.

I usually steer clear of McDonald's, but I have to give this location some credit. It's clean, quiet, and consistently meets my expectations.

I explained to her that there were people in the lobby who had been ignored for over 10 minutes. Her response was that the counter staff was busy, and she was assisting with the drive-thru. When you have eight customers waiting in the lobby, a simple acknowledgment goes a long way. Their customer service, especially from management, is unacceptable. I also tried contacting the 800-6-tellus line, but it was even worse—I was on hold for 20 minutes before finally hanging up. The only platform left to voice my concerns is here and on social media. I may have 15,000 followers, and while it might not change anything, they'll be aware of the situation.

I never did receive my food and the service was terrible I definitely will not be going back there

The restaurant itself was clean and nice but the bathroom was really dirty. And as I walked in the restroom an employee walked out of the stall and just walked out without washing her hands! I wanted to say something but was in a hurry to use the restroom. I did look for her after I got out but did not see her. I just walked out since I was in a rush to get home in VA. She was dark skin with braids and had long fake lashes with lot of eye makeup. That was not cool!