The Orangery - Wolverhampton

The food is decent, on par with what you would find in a hotel. However, the restaurant lacks atmosphere. It is a step up from other options in Wolverhampton City Centre, so I would likely return, but I wouldn't go out of my way to dine here just for the food.

I had a terrible experience at this restaurant. The food was not what was advertised on the Groupon gift we had purchased. We were expecting a variety of cakes, scones, and sandwiches but only received a few finger sandwiches with cheap ham and cheese, and no scones. The manager, Deano, eventually admitted that we had been let down and offered us other food or a full refund. We chose the refund, but have not received it yet despite contacting them multiple times. The customer service was awful, and the restaurant is overpriced with a lack of atmosphere. Save your money and go somewhere else. It's a disgrace that they have not responded or refunded us. The appearance from the outside is deceiving, as the inside was disappointing.

We had a lovely lunch with the banquet table laid out. All the food was piping hot beautifully clean plates and cutlery, the staff were really friendly and helpful and the venue and the grounds are stunning. Looking forward to making another booking and coming back soon.

We are a group of 6 friends enjoying a spa day at the hotel. Somewhat disappointed to find out we had to leave the spa and walk round to the hotel restaurant for lunch. The Orangery is a bright room overlooking the gardens but the room itself is quite shabby and spartan. A very helpful gentleman made up a table for the 6 of us. Our waitress was lovely and very helpful taking the food and drink orders. We got extra water that we asked for too. A second waitress came out to help bring out the food order. I have an intense dislike of wooden boards to serve food on and I asked her for a plate. She was obviously not very pleased but did bring one for me. I had a tuna and red onion sandwich on bloomer bread. The menu clearly states it's served with crisps and coleslaw. Mine (and the other lady who ordered a cold sandwich) had crisps and salad. I asked why I didn't have coleslaw and this second waitress sighed heavily and said it doesn't come with your meal. I pointed out the menu said it does. So she went off and bought me a bowl of coleslaw. The other lady was not asked if she wanted any. The 4 people that had the hot food were very pleased with what the were served, however the cold sandwiches were poor. I think the bloomer bread may have been frozen and defrosted for our lunch as it was hard on the outside and very cold as if it had been quickly defrosted. The attitude of the second waitress put me off complaining directly. The restaurant wasn't busy and with 3 staff there were enough people to serve. But the little things can make a big difference to an experience. The spa was lovely and we'd all return again any chance we get. But I'd definitely avoid the Orangery in future unless I wanted hit food. A shame as an otherwise lovely day and great place.

I purchased the afternoon tea on Groupon as a present for my friends birthday. On arrival, there wasn’t a table ready for us so we had to stand whilst they cleared a table of cups in front of us and found some chairs for the table. The bars under the table were at knee height so you couldn’t sit comfortably as your legs had to be to one side. We were then asked what we wanted to drink which we surprisingly asked for tea!! We asked what were on the sandwiches, the waitress had no idea, after 10 mins she came back to us and gave a list of the sandwiches, which once we received our tea tray were all incorrect. We then waited and waited and waited whilst tables after us were being served but hadn’t received anything. The the waitress came back to our table and asked if we were having the afternoon tea...she was the one that seated us! Then after 45 mins we received our afternoon tea tray. The cakes and sandwiches were mediocre. On a whole a terrible service and I will not be going back there!! I would not recommend!!