Best Western Plus New Englander

Absolutely impressed with this older but very well maintained property. Having grown up in the area, I know how long the hotel has been here but most others would have no idea. Super friendly staff, comfortable clean rooms, and a great value make this a go to property when in the area

I was staying here on business and I expected better. Sure, the rooms are comfortable and the pool and breakfast are nice, but some of the staff here are aggravating. Granted, most of the staff here are very friendly and helpful but there are a few who just seem to hate their jobs. It 's also very hard to communicate with them when 95% speak Spanish? and very inconsistent English. I 'm not trying to be racist by saying that but it is something I factor into my hotel stays clear communication with staff . One example of this is having my room ignored by housekeeping simply because they thought I had refused service. The only thing I had said to the housekeeping lady I guess she was the housekeeping manager? was that I WAS staying in the room another night, because they did not have updated notes as to who was staying, and I had extended my stay that morning. That 's all I said. And somehow they heard it as 'he doesn 't need service. ' Eventually I had to call the front desk to ask, and they said they were done and told me what I 'd said about not needing service. I obviously protested this fact, as it was not true. When the housekeeping lady DID contact me via phone, she had an obvious annoyed tone in her voice, as if me requesting a hotel-promised service was the worst thing I could do. On the phone she asked what I needed, and when I asked if they could make the beds, she questioned that as if I had asked a ridiculous question. When the staff showed up, they were obviously annoyed. Seeing how annoyed they were, I just asked them to replace the towels. They seemed aggravated and began chatting in a different language please note, it was English up to this point . I 'm inclined to believe they were talking about me, though I don 't want to point fingers if it did not happen. They were still agitated when talking in a different language as well. It was extremely tense in the room while they were here. I did not leave the room while they were here because I did not exactly want them alone with my things while agitated. You can call me entitled if you wish, and I am not a messy person, however please remember housekeeping is a guaranteed service at this hotel and although it may have been a misunderstanding as to them not cleaning my room, they could have double checked before assuming. I had said nothing of the sort to any staff so I don 't even know how they assumed that. Customers/consumers are NOT entitled if they have been denied the services that they are entitled TO, as consumers/customers. Also the front desk staff really didn 't even try to fix the situation. They said the housekeeping staff was probably finished and there was nothing they could really do. However, when the staff did come, they acted as if I had committed a crime by asking politely on the phone where housekeeping had been. The other issue is safety. This hotel is really not safe for the area. The entrance doors on the sides of the building are always unlocked you do not need a room card to access, which is really unsafe , and from other reviews I have read they sometimes give you the wrong room keys, and you walk into someone else 's room usually occupied . If I had a say, I would make the side doors accessible ONLY with room keys and only during certain hours. That way people would have to enter through the lobby, with the front desk staff having to see them, acknowledging their presence in the building. The rooms are very cozy, however. The beds are soft and comfy and the pillows are nice, and you get 4 pillows compared to the usual 2 per bed. My gripe with the bathroom is the lack of counter space, and in some rooms, lack of a tub! My room, unbeknownst to me, only had a shower. They did not tell me that some rooms did not have tubs, otherwise I would 've requested a tub room. As someone who likes to take a hot bath when tired, this was disappointing. What bugs me is the lack of tubs in some rooms without warning , lack of clear communication with staff, rudeness of some staff, lack of in-room microwave I 've stayed at $60 a night motels with microwaves in each room, while this place is $80-$90 a night without . I also caught a maintenance guy and a front desk worker complaining about a guest right in the middle of the lobby! And no, maintenance guy did not speak Spanish, so the two were conversing in English, making it much easier to hear the insults and mean things being said Just ignore him, I feel like I 'm his mom. The poor guest apparently did not know how to dial out from his room phone, and they belittled him behind his back. In public. For all to hear. Nice. All in all, if you 're looking for an averaged price place to crash for a night or two, the BWP New Englander is okay. Anything longer and I 'd recommend you stay somewhere else. I 'm hoping the hotel will reach out to me to resolve these issues and concerns as well.

I originally gave this hotel 4 stars, but that was before I took a shower (or surprise bath) while staying ! The tub had peeling paint, and it took a while for the water to drain. Other than that, this was a nice hotel. See original review below: I booked this hotel spur of the moment because I just wanted some peace and quite- but didn't want to travel too far. Upon arrival- I was greeted by the front desk receptionist and was able to check in about 30 minutes early, which was nice. She won extra brownie points by giving me complimentary apple cider donuts! Yum! The hotel is clean and it is connected to Waxy O'Conner's Irish Pub and Restaurant. I stopped by for some lunch and the food was delicious! So happy that I was able to walk over without driving around to find something since I was starving ! My room was very clean, the bed was big, and the bathroom was clean. It came with a micro-fridge combo which was great when I wanted to heat up and store my left overs. The quiet atmosphere and desk was nice because I was able to get some work done. Although my view wasn't that great, I really liked the big windows ! They have a free continental breakfast, indoor pool, and a VERY small fitness section.

Do NOT stay here. Not safe!! Lack of security! I was given keys to an already occupied room!! I recently traveled in this area and booked a room for one night. I was given two access cards to a room. When I unlocked the door, there were several pieces of luggage and clothing lying around the room!! I was absolutely shocked and horrified that someone could so easily be given access to another person's occupied room!! I'm thankful nobody was in the room at that time. Otherwise, the result could have been fatal had I startled someone walking in on them!! Not only are there major security issues, but also lack of cleanliness many items need repair. Ice machine wasn't working, water damage on bathroom ceiling, dirty carpets with stains and most disgusting was finding hair on the beds, sink, shower! I sent a lengthy email to the hotel outlining all of these issues and got back a cut and paste email, accepting no responsibility for any issues and asking that I stay again (never! Not when my safety is placed at risk through their carelessness. If you value your safety, I would not recommend this hotel.

The room was just the right size for two people, and the bathroom appeared to be quite new and well-maintained. The staff members we encountered were friendly and very helpful. Although the bed was quite firm, it was clean. I found it strange that the elevator was soaked, especially since the website mentioned it was out of service. Breakfast in the morning was a bit chaotic due to a large tour group that crowded the small dining area. All in all, it was a pleasant experience.