Best Western Plus New Englander

Room was perfect size for two. Nice bathroom looked pretty new. Employees we met were friendly and helpful. Bed was hard as a rock, but clean. Elevator was soaked, which I thought was odd seeing the site said it was closed. Breakfast in the morning was chaotic. Big tour group that overtook the small area. Overall a nice experience.

Hands down the best choice around. *HEADS UP: There's a $25 refundable deposit, which everywhere else in this area is $100+ offer much less for a higher price.

Let me start off by saying I stood in room 216... and got bites all over my hands and thighs from bed bugs. I took pictures of it so you'll see it in the review. It's like a good 30 minutes driving to Salem so not the greatest area. But there's a McDonald's across the street. The manager Sharon was nice enough to refund me and move me to a different room but honestly even moving to a different room I couldn't sleep because I was so scared to get bit again or that even my 3 year old son would get bit. The pool was just ew... it was green.

During my stay at this hotel a member of their team entered my room while I was away at a funeral. I had placed the DO NOT DISTURB sign on the door expecting that my room would not be entered. A member of the maintenance team came into my room regardless and exchanged my air conditioning unit. The property did not notify me. They did not attempt to contact me via phone, email or any other method. Furthermore upon discovery of this, the property took a very cavalier attitude toward my experience and what felt like a violation as a female traveling alone for a funeral. It took 3 days to get on the phone with a decision maker at the property and when I asked for a refund for my stay, the best the manager would do is refund me one night. This was a nightmare situation, but customer service is defined by how you handle a mistake after it has been made, and I would have expected a full refund at the very minimum, but they refused to do that. It was highly disappointing and I therefore cannot recommend this as a good place to stay in this area.

Amazing staff and service. Currently living at this hotel and they have been so unbelievable helpful and nice. Everything is clean. At first the pool was like a cold plumge lol but they fixed it and the oool is gorgeous! Front desk team is grea! Love and so much graditude and love for you all