Marco's - Wixom

Thank you for reaching out to us personally. We truly appreciate your apology and the acknowledgment of our loyalty as customers over the past seven years. It’s rare these days to see business owners admit their mistakes and take steps to make things right, so your call meant a lot to us. We can only imagine how challenging it has been to run a business over the last two years, and we respect your efforts to navigate those difficulties. We’re committed to continuing our support for you and your team, as Marcos has always been our go-to place for birthday parties and family gatherings. Typically, your service is prompt, and the food is consistently delicious. However, we wanted to share our experience from yesterday. I placed my order on Thursday for a Saturday event, but unfortunately, it arrived 25 minutes late. The pizzas were overcooked and had obviously been sitting in their boxes for a while. When I inquired about the delay, the response I received was less than friendly, which was disappointing. We understand that many businesses are struggling to find quality staff these days, and we regret that customers often bear the brunt of these challenges. We hope that this feedback can help improve the experience for all patrons moving forward. Thank you again for your understanding. We look forward to visiting Marcos again soon. Best regards, [Your Name]

This is my go-to pizza spot. I usually order a large pan pizza with extra sauce, pepperoni, onions, triple jalapeños, and bacon. I have it delivered about twice a month, and it's always fantastic. I've been a pizza lover my entire life (I'm 63), and Marco's consistently serves the best Detroit-style deep dish pizza, hands down.

However, I received a surprise call from Randy tonight, which was a pleasant surprise. It’s not every day that a business owner takes the initiative to address concerns and try to make things right. I wasn’t looking for any freebies or compensation, but he genuinely wanted to ensure I was satisfied with the outcome before we ended the call. Businesses like this deserve our support—they're rare these days. I intend to share my experience, and I’ll make sure everyone I know hears about it!

Best pizza in town! All employees are also nice! Great experience!

Marcos is literally one of my favorites! I love their pizza, I order my own specialty they make it exactly how I want it to taste. They have Pretty good prices, and nice over the phone service lol I can't wait to order more Marcos!