Steak 'n Shake - Winston-Salem

Many restaurants have struggled to find their footing during the pandemic, trying to balance physical safety with the dining experience, often with varying degrees of success. Although Steak 'n Shake still faces challenges such as long wait times and quality control issues, based on my experience during this visit, I would recommend it as a good option for a meal. In fact, we probably had the best meal we've ever had there.

I love Steak 'n Shake.. location in Winston Salem near the shopping center. If the next one is around, the service is not the best.. even before pandemic the service was not the best. 8 out of 10 times food is great.. I had quite bad experiences with food and service. But good weighs evil. Staff could have more effort space would be great. 5/1/21 update. Staff here are the worst, managers should be embarrassed to have such poor employees

I had a fantastic experience at this restaurant. The waitress was attentive and did a great job. I ordered the double burger, which came topped with salsa, jalapeños, and crispy onions, and it was absolutely delicious. The fries were incredible, especially with the generous sprinkle of Parmesan on top, although I did wish the portion size was a bit larger. I also tried the coleslaw as a side; I felt it needed a bit of salt and pepper, but it was still quite tasty. And the strawberry cheesecake shake? It was to die for!

We have been here twice and it had been terrible service and the hostess act like your a bother when you walk in to be seated. Waited 15 min for drinks and waited for food for over an hour!! Get it together!!!!!! Food came out wrong so had to wait another 15 min. Rest of the food was cold. Buns a soggy mess. Its fast food not rocket science!!

Steak 'n Shake is one of my favorite places, so I'm giving 3 stars here because today was disappointing. The food was okay. My only complaint there was the bungalow on my burger dry and not fresh. The service was terrible. We did the wrong shake, mixed the orders, we asked to go the shaker into a cup after the meal. They came in a glass cup before the meal. Order Kit Kat. I got butterfinger. I just wanted it to be removed from the check, and instead she removed a vanilla shake and said it was the same though it was not the same price. The manager must fix it. I will definitely come back, but it will probably become the Greensboro site as I had great experiences there.