Steak 'n Shake - Winston-Salem

We have been here twice and it had been terrible service and the hostess act like your a bother when you walk in to be seated. Waited 15 min for drinks and waited for food for over an hour!! Get it together!!!!!! Food came out wrong so had to wait another 15 min. Rest of the food was cold. Buns a soggy mess. Its fast food not rocket science!!

I love Steak 'n Shake.. location in Winston Salem near the shopping center. If the next one is around, the service is not the best.. even before pandemic the service was not the best. 8 out of 10 times food is great.. I had quite bad experiences with food and service. But good weighs evil. Staff could have more effort space would be great. 5/1/21 update. Staff here are the worst, managers should be embarrassed to have such poor employees

Steak 'n Shake is one of my favorite places, so I'm giving 3 stars here because today was disappointing. The food was okay. My only complaint there was the bungalow on my burger dry and not fresh. The service was terrible. We did the wrong shake, mixed the orders, we asked to go the shaker into a cup after the meal. They came in a glass cup before the meal. Order Kit Kat. I got butterfinger. I just wanted it to be removed from the check, and instead she removed a vanilla shake and said it was the same though it was not the same price. The manager must fix it. I will definitely come back, but it will probably become the Greensboro site as I had great experiences there.

I used to love this place but they got rid of the servers as they put it. But they still make a mean double chocolate Hershey shake. So now everything is just like a take out place. Self serve Too high priced for that. With people with an attitude. And I 'll be dog gone if they still cannot get my steakburger right! What is so difficult about doublecheese steak burger all the way no onions add bacon. They have yet to get the bacon on or the onions off. Course down south here in the Carolinas ATW means chilli slaw mustard and CHOPPED onions but the youngsters don 't know that unless they were brought up in a southern restaurant family. AND that can be hot dogs, burgers etc.

This place has gone down hill faster than a snowball on top of a mountain. My wife and I came in to eat at 7pm on a Friday night. They were not very busy but the place was trashed. Food on the floor and tables that had not been cleaned since the last customer had eaten. The owners are here but they don't seem to interested in the conditions of their restaurant. The fries are cold and they messed up my wife's order. My hamburger was also in the cold stage. I will place a call into their headquarters about this visit. Do yourself a favor and go eat somewhere else in Winston Salem, NC. This one is located on Stafford Rd by Hanes mall. It is 7:27 and the floor is still nasty.